Note: The job is a remote job and is open to candidates in USA. DTI (Diversified Technology Inc.) is an IT consulting and staffing firm that provides technology delivery, staffing, and supported services. The Meter Exception & Resolution Analyst investigates meter-reading and AMI communication issues, coordinates corrective actions across departments, and validates accurate meter data for billing.
Responsibilities
- Investigate meter reading exceptions, communication failures, consecutive estimated bill accounts, and other meter-related issues to determine and document the underlying root cause
- Analyze meter, AMI, AMR, billing, customer, and operational data to identify barriers preventing successful meter reads and develop action plan for corrective action
- Coordinate with Meter Operations, Field Services, AMI Operations, Billing, Customer Operations, and other business areas to assign and track resolution activities
- Monitor the status of assigned corrective actions, follow up with responsible work groups, and ensure timely completion of required work to address root-cause issues
- Evaluate feedback received from responsible departments and determine whether additional investigation or work by another business area is required to fully resolve the issue
- Verify that meter readings are successfully obtained following corrective actions, validate that readings are complete and accurate, and ensure the information is available for downstream billing processes
Skills
- Strong analytical and problem-solving skills with the ability to conduct root cause investigations
- Excellent oral, written, and interpersonal communication skills
- Ability to effectively coordinate work and resolution activities across multiple departments
- Microsoft Excel and data analysis skills
- Strong organizational, documentation, and follow-up skills
Company Overview