Note: The job is a remote job and is open to candidates in USA. Cavalcade helps property owners reduce utility costs and is hiring a Utility Operations Specialist to resolve utility account issues. The role owns requests from submission through verification, coordinating rate changes, billing corrections, and other account actions with utility teams.
Responsibilities
- Own utility account requests from initial submission through follow-up and verification
- Coordinate rate changes, billing corrections, meter requests, account closures, and supporting documentation
- Work with utility billing, customer service, metering, and other relevant teams
- Keep accurate records of contacts, commitments, deadlines, and outcomes
- Resolve stalled requests and escalate with clear evidence
- Verify changes on subsequent bills and communicate results to the team
Skills
- Prior employment inside an electric, gas, or water utility. Consulting or vendor experience alone does not meet this requirement
- Direct utility employment in customer accounts, billing, metering coordination, service operations, or a closely related function
- Strong follow-through and clear phone and written communication
- Comfort handling detailed paperwork and multiple active cases
- Ability to navigate internal utility processes and explain what is needed to move a request forward
- Confidence working independently with software and a remote team
Benefits
- Remote, United States
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