Note: The job is a remote job and is open to candidates in USA. Current is a modern utility management platform that streamlines utility setup, billing, payments, recovery, and reporting for real estate operators. The Utility Operations & AP Coordinator manages the full utility lifecycle for assigned client properties, including service activations and deactivations, invoice processing, bill payments, disputes, prorations, tenant ledger postings, and client communication.
Responsibilities
- Contact municipalities and private utility providers directly to activate, deactivate, and transfer water, sewer, electric, gas, heating fuel, and waste services for client resident move-ins, move-outs, and vacant units
- Verify move-in/move-out dates, unit responsibility, and lease terms against client property management systems before initiating activation or deactivation requests
- Track activation and deactivation requests through completion, confirming service start/stop dates with each provider and resolving delays or rejected requests
- Escalate any active accounts flagged by providers as delinquent, with active disconnection risk, or unusually high consumption; escalate service-continuity issues before they affect a client's resident
- Receive, review, and process utility invoices for an assigned book of client properties, verifying charges against account, meter, and rate data
- Pay utility bills directly to providers on each client's behalf by their due dates, avoiding late fees and service interruptions
- Identify billing errors, rate discrepancies, and unusually high charges. Open and manage disputes directly with utility providers through to resolution (credits, corrected bills, or rebills) and escalate unusually high usage to the appropriate team member or client team for additional investigation
- Calculate resident-responsible prorations on bills where a resident is only partially responsible for the billing period. For example: mid-cycle move-ins/move-outs and shared or common-area usage allocations. Determine the correct resident versus owner/client portion using a pro-ration calculator
- Enter calculated utility charges into the client property management company's tenant ledger (e.g., Yardi, RealPage, MRI, Entrata, AppFolio) on the client's behalf, ensuring resident billback is accurate and timely
- Reconcile provider statements and assist with month-end payment and aging reporting by client
- Maintain accurate, audit-ready records, including but not limited to provider contacts, account numbers, bills paid, disputes filed, prorations calculated, and charges posted, by client and by property, in Current's utility coordination platform
- Respond to client property manager inquiries about activations, deactivations, specific charges, prorations, and disputes, representing Current as an extension of each client's team
- Meet client-specific SLAs for both service-setup turnaround time and billing/AP accuracy and timeliness
- Escalate unresolved provider issues or client disputes to the Senior Coordinator or Supervisor
Skills
- High school diploma or equivalent required
- 1–3 years of experience in utility administration, accounts payable, billback/proration, call-center/customer service, or property management support
- Comfortable making outbound calls to utility providers and navigating multiple provider portals and IVR systems
- Ability to manage a high volume of accounts, bills, and disputes across multiple clients under deadline pressure
- Comfortable working across multiple client property management systems (Yardi, MRI, RealPage, Entrata, AppFolio)
- Strong math skills and comfort calculating prorations and allocations accurately
- Proficient in Microsoft Excel and Outlook
- Strong attention to detail, accuracy, and organizational skills
- Clear written and verbal communication skills in English
- Associate degree in accounting, business, or finance
- Property management or utility industry experience
- Bi-lingual in English & Spanish
Company Overview