Note: The job is a remote job and is open to candidates in USA. Mosaic is seeking a Utility Field Operations Industry Expert to support utility clients and internal teams with field operations expertise. The role develops work standards, safety practices, business processes, performance measures, and training programs, while collaborating with instructional designers and clients to create and deliver effective workforce training.
Responsibilities
- Work with Mosaic project teams and client leadership to define/address personnel knowledge and skill gaps
- Leverage expertise and hands-on experience to develop task analysis, work procedures, safety standards, and other deliverables for Utility Field Operations activities
- Provide industry expertise for the creation of client future state business processes and derive the associated business outcomes
- Evaluate training materials and training effectiveness to ensure end-user needs are met, including the development and evaluation of training metrics used to track end-user performance
- Promote strong and long-term partnerships by developing a professional rapport with customers
- Work with clients to identify training requirements related to Field Operations job processes
- Partner with Mosaic’s Instructional Design Consultants to design and develop training materials and continuing education for Field Operations job roles, using a variety of instructional media
- Support clients training team to ensure that training requirements are met
- Collaborate with team members and other subject matter experts on training delivery to ensure that training is fit for purpose and effective
- Partner with Instructional Design team to build scenarios for computer-based practice activities and generate related data to populate the online learning environment
- To respond to client and project needs effectively, roles and responsibilities will vary and may include additional responsibilities not listed
Skills
- Electric or Gas field experience required
- You are not required to report into a Mosaic office; however, there is travel to client locations across North America required for this role (~50%)
- Geographic flexibility: This position is open to candidates residing anywhere in the US
- Experience as a Field Operations technical professional, trainer for field operations workers, and/or supervisor for Field Operations crews with extensive knowledge of:
- The systems, tools, and safety protocols that make up the utility grid and/or pipeline complex
- Asset maintenance best practices
- Inspecting facilities for integrity and safety issues
- Following all safety regulations and company-specific safety protocols
- Understanding and complying with regulatory requirements
- Documenting work performed, issues encountered, and materials used
- Direct experience either developing or evaluating work practices and safety procedures for compliance with regulations, industry standards, and/or best practices
- Excellent organizational skills with an ability to work on multiple projects simultaneously
- Demonstrated decision-making ability in production deadline-driven environment
- Demonstrated ability to interact professionally with diverse groups on a wide range of technical matters
- Demonstrated ability to stay current with changing technology and learning trends
- Strong teamwork, communication, and problem-solving skills
- Excellent presentation, written, and verbal communication skills
- Bachelor of Science degree in Engineering, or equivalent experience
- Ten (10) or more years of hands-on electric or gas experience or equivalent work history
- Crew leader, Supervisor, Superintendent or Manager level preferred
- Prior experience providing training within utility operations highly preferred
- Additionally, experience as a crew leader, supervisor, or superintendent is preferred
Benefits
- Bonus program of up to 10% of annual compensation, subject to individual and organizational performance
- Health and wellness benefits
- Flexible Time Off program
- Paid holidays
- Discretionary 401(k) match
- For US based employees, participation in the Employee Stock Ownership Plan (ESOP)
Company Overview
Company H1B Sponsorship