Note: The job is a remote job and is open to candidates in USA. StarRez, a provider of student housing software, is seeking a University Operations Coordinator to support College Pads university partnerships. The role oversees partner onboarding, coordinates cross-functional platform implementations, manages project timelines, supports post-launch feature rollouts, and helps improve partner satisfaction.
Responsibilities
- Oversee the full onboarding process for new university partners, ensuring an efficient and successful platform launch
- Serve as a primary point of contact for university stakeholders (including but not limited to housing, IT, and legal staff) throughout the onboarding process
- Collaborate cross-functionally with College Pads and StarRez teams to facilitate smooth platform implementations
- Work with university partners to roll out new features, tools, and enhancements post-launch
- Manage project timelines, milestones, and deliverables to keep implementation projects on track
- Set up demo environments for prospective university partners to showcase platform capabilities
- Identify opportunities to streamline the implementation process and enhance partner satisfaction
Skills
- 2+ years of experience in project management, implementation, customer success, or a related field
- Strong organizational and time management skills, with the ability to manage multiple projects simultaneously
- Excellent verbal and written communication skills, with the ability to build strong relationships with university partners
- Ability to collaborate with cross-functional teams, including technical and non-technical stakeholders
- Proficiency in project management tools (e.g., JIRA, Monday.com) and collaboration tools (e.g., Google Workspace, Slack)
- Bachelor's degree in Business, Communications, Project Management, or a related field
- Experience with SaaS platforms, higher education, or student housing is a plus
- Previous experience in higher education, student housing, or technology implementation
- Familiarity with the needs and challenges of university administrators and students in the housing search process
Benefits
- Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members
- A supportive team environment with emphasis on learning and development opportunities
- You will learn, grow, and be appreciated for your impact and contributions
- You will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement
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