Note: The job is a remote job and is open to candidates in USA. Foodhub is a technology-led hospitality company seeking a UK Field Support Operations Manager to provide operational support across UK locations. The role involves extensive travel to support teams, conducting audits, building relationships, and ensuring high levels of customer satisfaction.
Responsibilities
- Provide on-site operational support across UK locations
- Travel extensively to restaurants/sites to support teams and drive performance improvements
- Conduct regular field visits, operational audits, and performance reviews
- Build strong working relationships with partners, managers, and operational teams
- Support the implementation of operational processes and best practices across the field
- Increase penetration of Foodhub products & services across existing client portfolio
- Lead the organisation and distribution of work, ensuring high productivity levels balanced with adding value
- Coach and support field teams to achieve operational KPIs and service standards
- Identify technical challenges, themes, and trends in the field and provide regular insight directly to the CEO
- Lead by example through a hands-on and visible management approach
- Act as a key operational escalation point when required
- Work closely with internal departments and external partners to ensure operational success
- Ensure a consistently high level of customer and partner satisfaction
Skills
- Provide on-site operational support across UK locations
- Travel extensively to restaurants/sites to support teams and drive performance improvements
- Conduct regular field visits, operational audits, and performance reviews
- Build strong working relationships with partners, managers, and operational teams
- Support the implementation of operational processes and best practices across the field
- Increase penetration of Foodhub products & services across existing client portfolio
- Lead the organisation and distribution of work, ensuring high productivity levels balanced with adding value
- Coach and support field teams to achieve operational KPIs and service standards
- Identify technical challenges, themes, and trends in the field and provide regular insight directly to the CEO
- Lead by example through a hands-on and visible management approach
- Act as a key operational escalation point when required
- Work closely with internal departments and external partners to ensure operational success
- Ensure a consistently high level of customer and partner satisfaction
- Proven experience in field operations, area management, and multi-site operational leadership
- Technical leaning/background specifically relating to electronic point of sale systems and/or online food ordering with associated hardware
- Experience within hospitality, food service, retail, or technology-led operations
- Strong cultural awareness and ability to work within diverse teams
- Comfortable working fully field-based and travelling extensively across the UK
- Strong people management and relationship-building skills
- Highly organised with excellent problem-solving abilities
- Ability to work independently and manage priorities effectively
- Full UK driving licence
- Ability to speak Urdu, Punjabi, and/or Hindi would be an advantage
Benefits
- 33 days annual leave per year (including public holidays)
- Option to purchase up to 5 additional annual leave days
- UK-based role with extensive international exposure
- Pension scheme
- High-impact leadership role within a global EPOS-led hospitality technology business
- Guaranteed day off on your birthday
- This is a remote position.
Company Overview