Note: The job is a remote job and is open to candidates in USA. Control Risks is an employer providing security and operational security services. The company is seeking a Trust & Safety Specialist to review, investigate, and resolve high-risk safety incidents involving self-harm, suicide, child safety, and sadistic harm. The role also involves content moderation, threat assessment, law enforcement disclosures, case documentation, and cross-functional incident response.
Responsibilities
- Triage, investigate, and respond to escalated safety incidents received from internal teams, external partners, law enforcement agencies, and parents
- Handle urgent and time-sensitive cases related to self-harm, suicide, child safety, and other high-risk trust and safety concerns
- Conduct complex content moderation and investigations using internal tools and established workflows
- Assess threats, identify policy violations, and recommend appropriate enforcement actions
- Prepare and submit proactive disclosures to law enforcement in accordance with company policies, legal requirements, and standard operating procedures
- Maintain detailed and accurate case documentation, investigation records, and escalation logs
- Partner closely with Product, Policy, Legal, and Safety teams to support incident response and improve operational processes
- Participate in team meetings, daily stand-ups, training sessions, and ongoing professional development activities
- Adhere to strict operational security, privacy, and confidentiality requirements
Skills
- 4-6 years of experience in Trust & Safety, content moderation, online safety, investigations, intelligence analysis, or a related field
- Demonstrated experience handling child safety, exploitation, or other high-risk online harms cases
- Knowledge of content moderation practices, escalation workflows, and trust and safety operations
- Strong analytical thinking, investigative, and problem-solving skills
- Experience managing sensitive, graphic, or emotionally challenging content while maintaining professionalism and sound judgment
- Excellent written and verbal communication skills with strong attention to detail
- Ability to work effectively across cross-functional teams and stakeholder groups
- Strong documentation and case management experience
- Experience supporting crisis response, self-harm, suicide prevention, or law enforcement engagement programs
- Familiarity with online platform safety operations, digital investigations, or cyber-enabled threat environments
- Experience working with policy enforcement frameworks and operational standard operating procedures
- Understanding of privacy, safety, and legal considerations associated with child safety and emergency disclosures
Benefits
- Discretionary bonus scheme that incentivizes and rewards individuals based on company and individual performance.
- Hybrid working arrangements, wherever possible, with flexible and remote working.
- Medical Benefits
- Prescription Benefits
- FSA
- Dental Benefits
- Vision Benefits
- Life and AD&D
- Voluntary Life and AD&D
- Disability Benefits
- Voluntary Benefits
- 401 (K) Retirement
- Nationwide Pet Insurance
- Employee Assistance Program
Company Overview
Company H1B Sponsorship