Note: The job is a remote job and is open to candidates in USA. The State of Michigan Department of Treasury provides tax administration services to Michigan residents. The Treasury Customer Service Representative supports the Individual Income Tax Division by assisting taxpayers through verbal and written communication and reviewing and processing tax forms and correspondence.
Responsibilities
- The primary function of the Treasury Customer Service Representative is to provide customer service to taxpayers through verbal and written communication and to review and process tax forms and correspondence
- Extensive phone and computer work are required
Skills
- Educational level typically acquired through completion of high school
- One year of experience responding to customer inquiries and resolving problems
- Two years of experience responding to customer inquiries and resolving problems, including one year equivalent to a Treasury Customer Service Representative 6
- Three years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 6 or one year equivalent to a Treasury Customer Service Representative 7
- Four years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 7 or one year equivalent to a Treasury Customer Service Representative E8
- Work must be performed in the state of Michigan
- To perform the duties and responsibilities of this position, all work must be performed in Michigan
- If you currently reside outside of the State of Michigan, you must commute to Michigan to perform the responsibilities and duties of this position at your official work location
- If you are a State of Michigan resident, this position is eligible for remote work up to five days per week
- Occasional onsite work will be required
- The selected candidate must have a secure, safe and appropriate designated workspace that allows privacy and prevents distractions while performing the duties of this position, as well as secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload
- Remote Work approval is at the discretion of the appointing authority and is subject to change and can be ended at any time for any reason
- Remote work is not available if you reside outside of the State of Michigan
Benefits
- Remote work up to five days per week for State of Michigan residents, with occasional onsite work required and subject to approval.
- Health, mental health, dental, and vision insurance for eligible career employees, their spouses, and their children.
- Life-insurance benefit of two times employees’ annual salary, up to $200,000.
- Long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working.
- 401(k) and 457 retirement plans for new hires.
- Automatic state contribution equal to 4% of pay to a 401(k) account.
- State matching contribution of up to 5% of pay for employee 401(k) contributions.
- State retirement contributions fully vest after 4 years.
- Between 15 and 35 personal days per year for eligible full-time employees, with unused days eligible to roll over to the following year.
- 13 sick days per year for eligible full-time employees, with unused days eligible to roll over to the following year.
- An additional paid day each year for community service or school functions.
- 12 weeks of paid parental leave immediately after a birth or adoption for eligible employees.
- 13 or 14 paid holidays each year for eligible employees.
- Annual longevity bonuses for eligible employees with five years of service.
- Recruitment, retention, and performance bonuses or other special pay premiums for some positions.
- Supplemental pay benefits for employees in the guard or reserves when military pay during qualifying duty is less than normal state pay.
- Flexible spending account, health savings account, and qualified transportation fringe benefit programs.
- Eligibility to participate in programs that forgive qualifying student loans.
- Tuition savings offered by some colleges and universities to eligible employees and family members.
- Professional development reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.
- Flexible work schedules and remote or hybrid telecommuting options, depending on the nature of the duties.
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