Note: The job is a remote job and is open to candidates in USA. Oryx Dental Software is a rapidly growing provider of cloud-based practice management solutions for dental practices. The Training Specialist will deliver live and virtual client training, provide follow-up support, maintain training materials, gather feedback to improve programs, collaborate with onboarding and client success teams, and train internal employees. The role also supports client success through strong trainer-client relationships and requires occasional travel for on-site training.
Responsibilities
- Conduct live and virtual training sessions for new and existing clients, that adjust to their learning needs, helping them understand and use the software effectively to meet their practice’s needs
- Offer follow-up support via email, phone call or video conference, and answer any questions clients may have after training sessions, ensuring they feel confident in using the software and strive towards avoiding any learning / knowledge gaps
- Work closely with the Knowledge and Resource Specialist and leadership team to develop, update, and maintain training materials, including manuals, guides, videos, and webinars
- Gather feedback from training participants and use it to continuously improve the training content and delivery methods
- Work closely with the Onboarding and Client Success teams to align training with client needs and company objectives
- Provide training for internal teams to ensure consistent knowledge and understanding of our products across the company. Also, the Training Specialist needs to stay up to date in the new feature releases and enhancements in the software
- Create a trainer-client strong and supportive relationship that eases the transition to the software and assures client success
Skills
- 2+ years of experience in training, instructional design, or a related role, preferably in SaaS, healthcare, or dental technology
- Excellent communication, presentation, and instructional skills
- Ability to convey complex information in a clear, understandable manner
- Comfortable with cloud-based software and training tools, with an understanding of how to use technology to enhance learning
- Passionate about helping clients succeed through effective training and building strong relationships
- Willingness to occasionally work flexible hours to support clients in different time zones and countries
- Bachelor's degree preferred but not required; relevant experience will be considered
- Experience in a dental office or the dental field is a strong bonus
- Bilingual is a bonus
Benefits
- A collaborative and supportive team environment.
- Professional development and growth opportunities.
- Opportunities for professional development and advancement in a growing company.
- The flexibility of working remotely from anywhere in the country.
Company Overview