Note: The job is a remote job and is open to candidates in USA. MyVenue develops next-generation point-of-sale solutions for sports, entertainment, and hospitality venues worldwide. The Training Specialist will be responsible for implementing and maintaining MyVenue POS and back-office training programs primarily for venue operators, coordinating training schedules, and ensuring effective training delivery.
Responsibilities
- Develop and maintain training materials, modules, and resources in collaboration with subject matter experts to support venue success goals
- Deliver engaging training sessions for new and existing venues through in-person, virtual, and online platforms
- Create interactive training content, including presentations, videos, e-learning modules, and documentation, to enhance learning experiences
- Evaluate training effectiveness through assessments and feedback, while supporting continuous improvement and employee onboarding initiatives
- Collaborate with the Training and Documentation Manager to deliver effective training programs
- Partner with Product, Field Services, Business Development, Strategic Partnerships, and Venue Success teams to communicate product updates, changes, and releases clearly and effectively
Skills
- Minimum 4 years of experience creating training materials and documents
- Experience conducting training for software or web-based applications
- Ability to lead training sessions with confidence
- Strong writing and language skills
- Effective communication skills, including listening, writing, and speaking
- Strong time management skills and ability to effectively manage multiple priorities
- Tertiary qualification in Education, Training, Instructional Design, or a related field
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