Note: The job is a remote job and is open to candidates in USA. nVent provides inventive electrical connection and protection solutions, including data center cooling products. The Training Specialist & Technical Writer will deliver onsite and virtual customer training, create and maintain technical learning materials, manage LMS activities, and provide technical support and mentorship. The role will also collaborate with sales and customer service teams, analyze feedback, and travel 25–50% as needed.
Responsibilities
- Conduct onsite and virtual training sessions for key customers on the installation, operation, and maintenance of our data center cooling products
- Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
- Facilitate engaging sessions using demonstrations, scenarios, and guided practice rather than lecture‑only delivery, travelling to customer or training locations as needed
- Use the LMS to manage virtual course setup, enrollment, attendance tracking, completions, and surveys
- Provide (or connect) customers with technical support and mentorship during installation and maintenance processes, alongside other members of the Services team
- Collaborate with the sales and customer service teams to identify customer training needs and develop customized training programs
- Ensure customers are fully trained and confident in using our products to enhance their efficiency and happiness
- Maintain up-to-date knowledge of our products and services to provide accurate and relevant training
- Adapt and maintainexisting training materialsas necessary for clarity, accuracy, and learner effectiveness
- Collect and analyze customer feedback to continuously improve training programs and materials
- Travel to customer locations as the need arises to deliver onsite training
Skills
- Bachelor's degree in a related field or equivalent work experience
- The ability to digest complex technical concepts from manuals or other materials and translate them into learner-friendly materials
- Excellent communication, presentation, and problem-solving skills
- Experience working with an LMS or remote training platforms
- Ability to work independently and balance multiple training sessions simultaneously
- Willingness to travel 25-50% of the time to customer locations as needed
- A valid driver's license is required
- Ability to work 100% remotely from a home office anywhere in the US, ideally in CT or ET time zones
- Validated experience providing technical product training and technical writing, preferably in a customer-facing role in the data center space
Benefits
- Annual incentives may be available depending on the position offered.
- 100% remote work from a home office anywhere in the US, ideally in CT or ET time zones.
- Medical, dental, and vision plans for eligible full-time employees.
- Flexible spending accounts for eligible full-time employees.
- Short-term and long-term disability benefits for eligible full-time employees.
- Critical illness insurance for eligible full-time employees.
- Accident insurance for eligible full-time employees.
- Life insurance for eligible full-time employees.
- A 401(k) retirement plan with a company match for eligible full-time employees.
- An employee stock purchase plan with a company match for eligible full-time employees.
- Tuition reimbursement may be available for eligible full-time employees.
- Caregiver leave may be available for eligible full-time employees.
- Personal leave may be available for eligible full-time employees.
- Parental leave may be available for eligible full-time employees.
- Back-up care services may be available for eligible full-time employees.
- Paid time off, including volunteer time, may be available for eligible full-time employees.
- A well-being program may be available for eligible full-time employees.
- Legal and identity theft protection may be available for eligible full-time employees.
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