Note: The job is a remote job and is open to candidates in USA. The City of Charlotte is a municipal government organization serving the community through quality public services. The Training Specialist manages the Charlotte Fire Department’s learning and development operations, including training program administration, instructional design, learning management system support, training records, compliance, and employee development.
Responsibilities
- Plan, coordinate, deliver, and evaluate fire and EMS training and employee-development programs through classroom, practical, simulation, online, conference, and workshop formats
- Partner with fire service subject matter experts to assess learning needs and develop or improve curricula, lesson plans, and instructional programs (LMS)
- Administer the Workday Learning Management System, including course and curriculum setup, enrollments, assignments, completion tracking, reporting, and compliance monitoring
- Maintain accurate employee training and certification records using relevant software systems
- Develop instructional materials, including lesson plans, participant and facilitator guides, workbooks, eLearning modules, presentations, videos, visual aids, and job aids
- Design and evaluate assessments to measure learning outcomes and program effectiveness
- Analyze training data and prepare reports to identify trends, monitor compliance, evaluate programs, and support leadership decisions
- Ensure training records, curricula, and materials comply with applicable federal, state, local, North Carolina Fire and Rescue Commission, and NFPA requirements
- Assist with policies, procedures, and best practices for organizational learning and employee development
- Create e-learning storyboards, scripts, interactive activities, and multi-media materials
- Perform other duties as assigned
Skills
- Bachelor's degree in Education, Instructional Design, Organizational Development, or a related field, plus three years of experience in LMS administration and instructional design
- Five years of progressively responsible LMS administration and instructional design experience
- Experience with Workday Learning or another enterprise LMS
- Experience managing employee training records and compliance documentation
- Experience developing eLearning using Articulate Storyline and Adobe Creative Cloud
- Experience using SharePoint to manage instructional resources and documentation
- Project management experience
- Experience in public safety, municipal government, or another regulated environment
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