Note: The job is a remote job and is open to candidates in USA. Kenco Logistics is a U.S. third-party logistics provider focused on safety, sustainability, and continuous improvement in the supply chain industry. The Technical Trainer develops and delivers technical and professional training for material handling equipment service technicians, designs curricula, evaluates proficiency, and adapts training to changing technologies and business needs.
Responsibilities
- Assist in preparing technical training programs and deliver training modules to MHE Service technicians
- Plan and coordinate training schedules that balance business operational needs, technician availability, equipment access, and optimal learning group sizes
- Troubleshoot Equipment issues/concerns over the phone and make site or shop visits to help Service Technicians as needed
- Recommend and assist in the development of curriculum using instructional design and adult learning principles for various delivery options, such as eLearning, classroom training, and blended learning
- Continuously enhance technical instructional delivery and presentation skills
- Ensure the quality and consistency of course content throughout a course life cycle
- Evaluate the effectiveness of training modules, workshops, etc. and suggest changes as needed to improve future results
- Stay current with manufacturer technical bulletins, service updates, software revisions, and new product introductions across multiple equipment brands
- Collect and analyze participant feedback through surveys, assessments, and post-training interviews to measure satisfaction and perceived value
- Maintain expert-level proficiency in company business systems including work order management platforms, learning management systems (LMS), timekeeping software, asset tracking tools, and technician productivity applications
- Perform other duties as assigned or as needed
Skills
- High school diploma, G.E.D. or tech school graduate required
- Excellent presentation and communication skills
- Experience with writing and/or maintaining documentation such as user manuals and reference guides
- Ability to troubleshoot mechanical and electrical problems on multiple types of equipment
- Able to read and understand electrical and hydraulic system schematics
- This position is expected to travel approximately 50% - 75%
- Minimum two years of experience in technical training and learning principles; preferably prior experience with material handling or similar equipment
- A passport is not required, but recommended
Benefits
- Medical insurance including HSA, HRA and FSA accounts
- Supplemental insurance including critical illness, hospital indemnity, accidental injury
- Dental Insurance
- Vision Insurance
- Basic Life and Supplemental Life
- Short Term and Long Term Disability
- Paid Parental Leave
- 401(k)
- Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment)
- Employer Paid Holidays- 10 days
Company Overview