Note: The job is a remote job and is open to candidates in USA. Interplay Learning, including Industrial Training International, provides immersive learning and specialized industrial training solutions for skilled trades. The Training Operations Lead will own the operational engine for instructor-led crane and rigging programs, managing scheduling, curriculum, customer coordination, logistics, systems, data, and process improvement. This cross-functional role partners with internal teams, clients, vendors, contractors, and training centers to deliver scalable, consistent training experiences.
Responsibilities
- Day-to-Day ILT Operations: Own the daily operational flow of all ILT programs
- Contractor Success & Course Closeouts: Be accountable for the success of all contractors and ensure all course closeouts are completed on time. Own any process or customer remediation needs for anything related to certificates
- Financial & System Partnership: Partner with the Accounting team to improve the payment timeline on ILT as part of closeouts, and be responsible for ILT Operations system management and upkeep of process, files, and data
- Data Integrity & Reporting: Ensure all course, student & financial data is accurate for reporting purposes
- Logistics & Fulfillment Ownership: Be accountable for accurate and on-time shipping to all ILT programs. This includes accountability for inventory management, logistics, fulfillment, supply chain management, travel, shipping, industry certifications & associated performance metrics for both ILT and the Bookstore across internal and third party partnerships
- Process Improvement & Documentation: Adopt and implement all ILT Operations process improvement initiatives, and document all ILT processes to create enablement for scale
- On-Site Experience: Partner with the Director of Training - Cranes & Rigging and/or the Training Center Partner to own the in-person/on-site experience for all ILT programs. Collaborate to identify and address opportunities for improvement
- Scheduling & Coordination: Partner with the Industrial Services Delivery team to schedule, manage, confirm/cancel, and reschedule all training center events, including dedicated event needs and all communications
- Data Management: Be responsible for curriculum versioning management and inventory support. This includes being accountable for product and packing list accuracy in NetSuite, partnering with the Industrial Service Delivery Manager to ensure accuracy in Salesforce, ensuring all students for training center and client-site events are accurately enrolled in the LMS
- Product Documentation: Own all Industrial Services product details across software systems, including product descriptions, packing lists, curriculum versioning, field advisory services, bookstore, FoRE, instructor skills matrix & others as needed
Skills
- * 3+ years of experience in training operations, logistics, supply chain, or a similar operations role supporting Instructor-Led Training (ILT) or professional services
- * Experience managing logistics, inventory, fulfillment, and supply chain operations with a high degree of accuracy and organization
- * Proficiency with enterprise systems, including ****NetSuite**** and ****Salesforce****, with the ability to maintain data integrity and optimize operational workflows
- * Experience documenting processes, creating SOPs, and building enablement materials that improve consistency and scalability
- * Excellent written and verbal communication skills with the ability to partner effectively across teams and manage external contractors and vendors
- * Comfortable leveraging technology, automation, and AI tools to improve operational efficiency and scale processes in a high-growth environment
- * Candidates must be authorized to work in the United States for any employer without stipulations and be residents of the United States
- * Preferred - Understanding of the end-to-end ILT program lifecycle, from scheduling and fulfillment through delivery and continuous improvement
Benefits
- Remote-first & flexible hours – Offices in Austin, TX; Deer Park, TX; Woodland, WA; and Cleveland, OH.
- Annual learning reimbursement.
- Family-friendly policies – Support for work-life balance.
- 3 weeks PTO, 1 week Winter Break, holidays, and sick days.
- Medical, vision, dental, and 401(k) match.
- Private Company Equity Options.
- Mental and physical health resources and social events.
Company Overview