Note: The job is a remote job and is open to candidates in USA. ELYON International is seeking a Trainer / Technical Writer to support a large-scale federal healthcare modernization initiative. The role develops and maintains technical documentation and training programs, delivers training, and collaborates with technical teams and stakeholders to support user adoption and organizational change.
Responsibilities
- Develop, edit, and maintain technical and end-user documentation for enterprise applications and business processes
- Create user guides, system manuals, standard operating procedures (SOPs), quick-reference guides, FAQs, job aids, and knowledge-base content
- Translate complex technical information into clear documentation appropriate for technical and non-technical audiences
- Collaborate with SMEs, developers, engineers, business analysts, and stakeholders to gather and validate documentation requirements
- Maintain documentation throughout application releases, enhancements, and process changes
- Establish consistent documentation templates, terminology, formatting, and quality standards
- Manage document revisions, version control, and review cycles
- Review existing documentation and identify opportunities to improve usability, accuracy, and consistency
- Design and develop instructor-led, virtual, and self-paced training materials
- Develop training presentations, facilitator guides, participant guides, exercises, job aids, and other learning resources
- Deliver technical and application training to end users and stakeholder groups
- Conduct training needs assessments and identify learning requirements for new systems or functionality
- Collaborate with SMEs to develop accurate course content and learning objectives
- Support train-the-trainer initiatives and knowledge transfer activities
- Collect feedback and evaluate training effectiveness to identify opportunities for improvement
- Support user adoption associated with system implementations, upgrades, and modernization initiatives
Skills
- Bachelor's degree in Technical Communication, English, Communications, Instructional Design, Education, Information Technology, or a related discipline, or equivalent relevant experience
- 5+ years of experience in technical writing, instructional design, technical training, or a combination of these areas
- Demonstrated experience creating technical and end-user documentation for software or enterprise technology
- Experience developing training materials and delivering technical or application-based training
- Ability to translate complex technical concepts into concise, understandable content
- Experience collaborating with technical SMEs and business stakeholders
- Strong writing, editing, proofreading, presentation, and facilitation skills
- Experience developing content for both technical and non-technical audiences
- Strong organizational skills and ability to manage multiple documentation and training deliverables
- Familiarity with Agile software development or technology implementation environments
- Proficiency with Microsoft Office applications and modern collaboration/documentation platforms
- Ability to meet applicable federal background investigation requirements
- Experience supporting federal government, federal healthcare, health IT, or other large technology modernization programs
- Experience developing training and documentation for enterprise software applications
- Experience supporting system implementations, migrations, or modernization initiatives
- Knowledge of accessibility considerations, including Section 508, for electronic documents and training content
- Experience with learning management systems (LMS)
- Experience developing eLearning or computer-based training
- Familiarity with tools such as Articulate 360, Adobe Captivate, Camtasia, SharePoint, or Confluence
- Experience supporting Agile or SAFe delivery environments
Benefits
- Paid sick leave
- Medical/Dental (optional)
- 401 (k) Retirement Plan (optional)
- Employer Paid Life Insurance
- Employer Paid Short Term Disability
- Optional Life Insurance
- Remote work
Company Overview