Note: The job is a remote job and is open to candidates in USA. ClearCaptions provides captioning services and technology that help seniors and individuals who are hard of hearing maintain meaningful connections and independence. The Sales Enablement Trainer will lead sales enablement programs, Salesforce operations, events, training, and remote team management while improving sales productivity, product adoption, and retention.
Responsibilities
- Develop and execute sales enablement strategies tailored to the unique needs of our senior customer base
- Lead a team responsible for coordinating events, providing Salesforce support, data correction, and other operational projects
- Collaborate with sales leaders to identify training needs, and/or process improvements
- Create and deliver engaging training programs for sales representatives, focusing on product knowledge, sales techniques, and Salesforce best practices
- Develop and maintain a comprehensive sales knowledge base, standard operating procedures, and other educational materials
- Reviewing Sales commissions to ensure correct payouts
- Oversee day-to-day Salesforce operations, ensuring optimal platform efficiency and supporting the sales team with troubleshooting as needed
- Monitor Salesforce analytics to identify opportunities for process improvement and increased productivity
- Manage a remote team, handling timecards, performance evaluations, and ensuring team members are equipped for success
- Identify areas for improvement in team processes and implement solutions to enhance efficiency and productivity
- Provide ongoing support and coaching to team members, fostering a positive and collaborative team environment
- Collect product feedback from field technicians and report to support and product leadership
- Take an active talent management approach to onboard, mentor and inspire a diverse, highly engaged, and skilled team. Continually upgrade talent through timely talent management, development, succession planning and recruitment
Skills
- • Bachelor's degree in Business, Marketing, or a related field
- • 5 years relevant experience in sales enablement, Salesforce operations, team management, or a similar role
- • Strong understanding of sales processes, and Salesforce administration
- • Proactive and results-oriented mindset, with a commitment to driving customer adoption and retention
- • Respectful and outstanding leadership skills that motivate colleagues to focus their energy on achieving business goals
- • Ability to plan and manage at both strategic and tactical operational levels. Works to achieve goals while overcoming obstacles and/or planning for contingencies
- • Strong analytical, planning and budgeting skills. Ability to influence others
- • Excellent verbal and written communication skills, presentation, and problem-solving skills
- • Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes
- • Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment
- • Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality
- • Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams)
- • Sitting, standing, and walking (95-100%)
- • Keyboarding (70-90%)
- • Viewing computer monitor, tablet, and/or cell phone requiring close vision (70-90%)
- ClearCaptions does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship
Benefits
- Inside sales team bonus determined by competitive market analysis and internal equity considerations
- 100% remote / work from home
Company Overview