Note: The job is a remote job and is open to candidates in USA. First American's GO Title division provides global title and escrow production support across its Mortgage Services, Commercial, Direct, and Agency divisions. The Title Operations Supervisor oversees day-to-day title production operations for employees supporting transactions in New York, managing workflows, staffing, training, quality, customer service, productivity, and performance reporting.
Responsibilities
- Primary purpose of role is supervising title production employees working on transactions in the state of New York
- Supervise the day-to-day operational activities of title employees who have responsibility for daily operational tasks in a Title Operations Center. Assist with all personnel management, ensure appropriate wage and work hour laws are followed, and provide input to goal setting for the functional area
- Delegate tasks, manage workflow and make recommendations for staffing needs. With management consultation, interview candidates, provide hiring recommendations, write and conduct performance reviews, and provide ongoing feedback and coaching. Manage disciplinary actions
- Monitor processes and identify subordinate training needs along with those of the organization. Drive efforts for organizational flexibility through cross-training objectives
- Implement processes and metrics to monitor and improve customer service, quality, turnaround time and productivity
- Knowledge and management of the interaction with process workflow, FAST, and electronic imaging databases, such as TRD, DATATREE, DATATRACE, etc
- Drive problem solving activities and make informed decisions to ensure product is of high quality, low cost, and meets turnaround time service level agreements
- May act as liaison with global partners through production monitoring and measuring performance against metrics. Ensure global production percentage is continuously increased and consistent with capabilities and training
- Provide regular status updates and reports to Manager
Skills
- * Familiar with company policies, contract coverage, and compliance concerns
- * Proficient in Microsoft Office applications with emphasis on Microsoft Excel
- * Solid technical knowledge of systems and appliances
- * Ability to interpret contracts
- * Ability to deliver information in an articulate and assertive manner both orally and written
- * Successful track record of executing day to day operational responsibilities, along with participating in, developing and completing projects in area of expertise
- * Emerging leadership skills
- * Ability to implement and enforce processes to ensure compliance and quality
- * Ability to establish and maintain effective working relationships at the departmental level
- * Ability to communicate the function's vision and the department's direction, and set aligned goals for team
- * Provides others with reliable information and uses good listening and communication skills
- * Bachelor's degree or equivalent combination of education and experience
- * 3-5 years of directly related experience
- * 2+ years demonstrated experience in a lead or supervisory role
Benefits
- Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
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