Note: The job is a remote job and is open to candidates in USA. Bluestone provides multidisciplinary care and support for patients living with complex, chronic conditions and disabilities. The company is seeking a Temporary Technology Administrative Specialist to support its Bridge/Patient Portal Help Desk by assisting patients, family members, and community partners with portal access, navigation, account troubleshooting, and administrative IT tasks.
Responsibilities
- Answer incoming calls from patients, family members, and community partners regarding our digital patient portal
- Provide warm, patient, and clear guidance to assist users with system access and general platform navigation
- Walk users through routine account troubleshooting, such as password resets and user validation/identity verification
- De-escalate technology-related frustration with empathy and excellent customer service
- Handle basic administrative IT support tasks between phone calls
Skills
- High School Diploma required, this temporary position could be a good fit for a current college student or recent graduate
- Minimum of 2-5 years of administrative experience
- Customer Service Skills: Prior experience in retail, call centers, hospitality, or front-desk administration is highly valued
- Excellent Communication Skills: Ability to explain digital steps to individuals who may not be comfortable with technology
- Tech-Comfortable: While you don't need to be an IT expert, you should be comfortable navigating standard web browsers, software applications, and typing while speaking on the phone
- Reliable and Punctual: Ability to commit to the full 12-week schedule and the specific daily hours required
- Empathy & Patience: A genuine desire to help patients and families navigate their healthcare tools
- Demonstrated compatibility with Bluestone's purpose, core focus, and core values
- Demonstrated ability to read, write, speak, and understand the English language
- The ideal candidate must live within a comfortable, commutable distance to downtown Stillwater, MN
Benefits
- Once you are fully trained and comfortable with the systems (typically within the first week or two), this position transitions to 100% remote work for the remainder of the 12-week contract.
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