Note: The job is a remote job and is open to candidates in USA. ClickHouse is a cloud company focused on real-time analytics, data warehousing, observability, and AI workloads. The Senior Technical Customer Support Engineer will serve as the primary technical contact for U.S. federal and public-sector customers, resolving support cases and guiding secure deployments in government-authorized environments. The role also partners with Product, Engineering, Security/Compliance, and Go-To-Market teams on federal requirements, technical evaluations, and roadmap priorities.
Responsibilities
- Serving as the primary technical support contact for ClickHouse's U.S. federal and public-sector customers, across cases, chat, Slack, and meetings, consistent with applicable federal communication and data-handling requirements
- Developing solutions based on ClickHouse Cloud and ClickHouse open-source, and sharing them with federal customers and internal teams via documentation, knowledge base articles, and internal runbooks tailored to government deployment patterns
- Guiding customers through deployment, configuration, and troubleshooting within government-authorized environments, including AWS GovCloud-adjacent infrastructure where applicable
- Working closely with our global Support Services, Engineering, Security/Compliance, Product Management, and Go-To-Market teams to represent the requirements of federal customers and help prioritize the roadmap accordingly
- Supporting technical aspects of federal POCs, security questionnaires, and Authority to Operate (ATO)-adjacent evaluations in partnership with Go-To-Market and Security teams
- You will deliver excellent customer service as a technical engineer and representative of ClickHouse to our federal customer base. Our Support Engineers provide professional response, on-call coverage, and guidance within required SLAs on technical cases opened via the ticketing system, email, Slack, chat, and/or phone
- You will build strong, trusted relationships with colleagues, customers, and partners, including government program stakeholders and the systems integrators and resellers who support them
Skills
- U.S. Person status, as defined above and verified during the interview process prior to any offer
- Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse, such as SQL databases, OLAP, cloud-native SaaS, and distributed systems
- Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
- Proven experience developing familiarity with the operational and compliance realities of federal IT environments (e.g., FedRAMP, DOD IL, AWS GovCloud, air-gapped or sovereign-cloud deployments)
- Strong communication skills, sound judgment around sensitive data handling
- A mindset of teamwork, empathy, and solving challenging problems under the additional rigor that government customers require
- You are self-driven, curious, and eager to continuously learn and grow
- Prior experience supporting federal, state/local/education (SLED), or other public-sector customers in a technical support, TAM, or solutions engineering capacity
- Experience with FedRAMP-authorized services, AWS GovCloud, Azure Government, or equivalent sovereign/air-gapped cloud environments
- Experience with ClickHouse
- Experience with OSS and open-source technologies, as a user, community member, or contributor
- Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others
- An active or recently active U.S. government security clearance (not required, but a plus for future-facing work with more sensitive agencies)
Benefits
- Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 20 countries.
- Employer contributions towards your healthcare.
- Every new team member who joins our company receives stock options.
- Flexible time off in the US, generous entitlement in other countries.
- A $500 Home office setup if you’re a remote employee.
- Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.
Company Overview