Note: The job is a remote job and is open to candidates in USA. Cambia Health Solutions is a purpose-driven health care company focused on creating a person-focused and economically sustainable health care system. The Temporary Sales Specialist III provides administrative and technical support for sales and renewal activities, assists internal and external stakeholders, and supports customer education and retention across group markets.
Responsibilities
- Assist in all internal aspects of sales and renewal process that do not involve independent, direct solicitation or decisions of quote, new sale or renewal activity
- Internal and external communication to support the Sales staff. Quickly and accurately assess inquiries in order to understand the customer needs
- Identify issues promptly and determine corrective steps to resolve
- Document customer inquiries and actions on tracking system
- Review documentation or correspondence for completeness. Acquire missing information following established policies and procedures
- Data entry of customer information
- Explain benefits, rules of eligibility, and grievance/appeal procedures to internal and external stakeholders
- Manage emails, & appropriate work production ques, calls and correspondence on a daily basis and prioritize follow-through
- May generate written correspondence and process document requests
- Maintain files/records of constantly changing customer information
Skills
- Sales Specialist III would have an Associate's Degree and 3-5 years of experience in customer service or equivalent combination of education and work experience
- Demonstrated ability to use MS Office products and other corporate software as required
- Strong oral, written and interpersonal skills including courteous telephone etiquette
- Ability to interpret policies and procedures and communicate effectively
- Demonstrates excellent customer service skills (empathizes with customers, asks effective questions, seeks to satisfy)
- Demonstrated ability to set priorities and strong attention to detail in a rapidly changing environment
- Demonstrates the ability to work effectively on teams to accomplish group objectives
- Apply knowledge and experience to answer a variety of increasingly complex inquiries
- Identify issues promptly and independently take corrective steps to resolve
- Perform detailed research and problem solving for increasingly complex issues to assist both internal and external stakeholders
- This is a temporary non-benefited role that will require availability from 9/1/2026 - 3/31/27
- Work from home within Oregon and Washington
- Experience with AI tools and technologies to enhance productivity and decision-making in professional settings highly desired
Benefits
- Work from home options for most roles
- Grow your career with a company committed to helping you succeed.
- Give back to your community by participating in Cambia-supported outreach programs.
- Connect with colleagues who share similar interests and backgrounds through our employee resource groups.
Company Overview