Note: The job is a remote job and is open to candidates in USA. First Call Claims Solutions is a leading inbound claims call center with over 25 years of experience supporting companies nationwide. The CAT Customer Service Representative is a temporary, on-call position activated during natural disasters and severe weather, providing customer support and assisting individuals in the claims process.
Responsibilities
- Deliver prompt, accurate, and courteous customer service
- Demonstrate empathy and professionalism while assisting customers through the claims process
- Collect, document, and update claim information accurately
- Follow client-specific handling instructions and procedures
- Utilize call scripting to ensure consistency, efficiency, and compliance during customer interactions
Skills
- 18 years or older
- High school diploma or GED
- Excellent written and verbal communication skills
- Typing speed of 40+ WPM
- Basic knowledge of Microsoft Office Suite (Excel, Word, Outlook)
- Basic understanding of Windows operating systems
- Reliable, punctual, and able to self-manage
- Ability to multitask and work effectively in a fast-paced environment
- Must be authorized to work in the U.S. without sponsorship
- Highly motivated, energetic, and customer-focused
- Positive, confident, and adaptable
- Comfortable supporting customers during high-pressure situations
Benefits
- Work from home when convenient
- Remote work from an approved state
- Flexible scheduling - select shifts based on your availability and business needs
- Opportunity to return during future catastrophe events and high-volume claim seasons
- No prior claims experience required - training and support are provided.
Company Overview