Note: The job is a remote job and is open to candidates in USA. REPOWR is looking for a high-energy Customer Success Manager to be both problem-solver and growth partner for their suppliers, carriers, and brokers. This role involves resolving daily issues while helping partners optimize their asset utilization and generate revenue through continuous platform usage.
Responsibilities
- Field incoming partner issues and prioritize by urgency and complexity
- Diagnose root cause behind transaction, booking, payment, or listing problems
- Escalate complex cases to Product or Operations and track them to close
- Onboard and train users on the platform
- Flag underperforming accounts and recommend ways to re-engage them
- Maintain accurate case and account records in HubSpot
Skills
- 2+ years in transportation, freight, broker, or carrier customer support or operations, with hands-on client-facing experience
- Sharp communicator, equally effective verbal and written
- Technically adept and at ease navigating multiple systems and platforms day to day
- Thrives under pressure and adapts well to a high-volume, fast-changing workload
- Driven by measurable outcomes and comfortable being held to performance targets
- Skilled at earning trust and keeping partners engaged over the long term
- Chattanooga, TN candidates preferred; hybrid or remote considered for the right fit
Benefits
- Competitive pay
- 401(K)
- Health
- Unlimited PTO
- Quarterly Bonus Plan
Company Overview