Note: The job is a remote job and is open to candidates in USA. EXL is hiring a temporary Onboarding and Operations Coordinator to support onboarding for its Payment Integrity Quality team. The role coordinates equipment and system access readiness, communications, scheduling, reporting, and follow-up to help new employees and audit teams work efficiently.
Responsibilities
- Coordinate onboarding activities for new hires, including equipment readiness, system access, security requirements, welcome communications, first-day preparation, and continued follow-up throughout training
- Submit, monitor, and follow up on security tickets, access requests, equipment issues, and system readiness items; escalate delays or barriers to the appropriate manager or support team
- Schedule onboarding-related meetings, manager check-ins, training touchpoints, and other meetings needed to support new hire readiness
- Notify training partners of new hire start dates, onboarding status, access readiness, and any issues that may affect training participation or readiness
- Maintain organized trackers for onboarding tasks, access needs, equipment issues, security tickets, meeting coordination, and follow-up items to support timely completion and visibility
- Prepare, update, and distribute routine productivity reports, daily inventory reports, workload updates, volume summaries, completion status, aging items, and other basic operational metrics based on manager direction
- Partner with managers, training teams, technology support, security teams, and other internal partners to help resolve onboarding, access, and readiness issues in a timely manner
- Support process consistency by helping document common onboarding steps, recurring access issues, and opportunities to improve the new hire readiness process
- Perform other related duties and administrative tasks as assigned to support audit managers and Payment Integrity Quality operations
Skills
- High school diploma or equivalent
- Proficiency with Microsoft Outlook, Excel, Teams, and other standard business tools
- Strong organizational skills with the ability to track multiple onboarding, access, reporting, and inventory items at the same time
- Excellent follow-up skills and the ability to ensure open items are completed or escalated appropriately
- Clear and professional written and verbal communication skills, including the ability to send accurate, timely emails to new hires, managers, and training partners
- Ability to work effectively with managers, new employees, technology support, security teams, and other internal partners
- Strong attention to detail and commitment to accuracy when tracking names, dates, access requests, security items, and completion status
- Comfort working with productivity, inventory, and status data to prepare accurate daily reports and manager updates
- Ability to work in a fast-paced environment, pivot quickly as priorities change, and remain calm when troubleshooting onboarding issues
- Professional, service-oriented approach with the ability to support new employees in a helpful and patient manner
- Ability to maintain confidentiality and handle employee information appropriately
- Problem-solving mindset with the ability to identify barriers, ask appropriate questions, and escalate issues when needed
- Reliable, responsive, and accountable, with a strong sense of ownership for assigned follow-up tasks
- Associate degree or bachelor's degree in business, healthcare administration, health information management, or a related field
- 1–3 years of experience in administrative coordination, operations support, onboarding coordination, healthcare operations, audit support, or a related role
- Experience supporting managers, teams, or new employees in a fast-paced environment
- Familiarity with healthcare, Payment Integrity, claims review, coding, clinical audit, or quality operations
- Experience submitting or tracking help desk tickets, access requests, security requests, or onboarding tasks
- Experience sending professional business communications, scheduling meetings, maintaining trackers, or coordinating onboarding activities
- Experience preparing productivity reports, inventory reports, status trackers, or operational summaries
Benefits
- 100% Remote (U.S.-based)
- Opportunity to learn many aspects of the healthcare Payment Integrity business
- The unique experiences gained at EXL Health set the stage for further growth and development.
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