Note: The job is a remote job and is open to candidates in USA. Poppin is a company that helps startups and small and midsize businesses furnish modern, affordable offices. The Technology Project Manager will own the intake, prioritization, coordination, and delivery of technology requests while managing distributed developers and serving as the liaison between business stakeholders and the technology team.
Responsibilities
- Own Project Management, End to End: Run the intake, prioritization, and tracking of every technology request using a tool such as Jira. This is the core of the role: keep a clean, current, and realistic view of what's in flight, what's next, and what's at risk
- Remove Blockers, Relentlessly: Proactively spot what's slowing the team down, whether it's an unclear requirement, a stuck ticket, or a miscommunication between teams, and clear it fast. You measure yourself on what shipped, not on how thoroughly the delay was explained
- Be the Business-Technology Liaison: Act as the single point of contact between Sales, Marketing, Operations, and Finance and our technology team, translating business requests into clear, actionable work so stakeholders never need to go directly to developers
- Manage the Development Team: Coordinate a team of overseas developers based in Europe and India. Assign work, hold people accountable to deadlines and quality, and keep the team focused on the highest priorities
- Communicate Constantly and Clearly: Keep stakeholders and leadership informed with honest, plain-language updates on progress, timelines, and risk. No jargon, no spin, no surprises
- Oversee Core Systems: Maintain enough working knowledge of NetSuite, Salesforce, Shopify, Klaviyo, Google Workspace, and our advertising platforms to troubleshoot issues and manage the developers responsible for them
- Respond to Urgent Issues: Monitor our #tech-help Slack channel and drive fast resolution of time-sensitive problems in coordination with the development team
- Support Hardware and Access: Help manage basic hardware and systems access needs across the company as needed. The scope of this piece may evolve as the role develops
Skills
- An exceptionally organized project manager with a genuine, proven get it done attitude. You default to action, not process for its own sake
- A strong track record of removing blockers and driving cross-functional projects to on-time completion, even when that means chasing people down
- Excellent communication skills. You can translate fluently between non-technical business stakeholders and technical developers, and you keep people informed without being asked
- A real sense of urgency and accountability. You treat deadlines and commitments seriously and follow through, full stop
- 5+ years of experience in technical project management, IT management, or a similar cross-functional role
- Proven experience managing remote or distributed development teams, ideally including overseas teams
- Working familiarity with common business systems such as NetSuite, Salesforce, Shopify, Klaviyo, Google Workspace, or digital ad platforms. You don't need to be the expert, but you need to know enough to manage the people who are
- Hands-on experience with Jira or a comparable project management and ticketing tool
- Experience supporting basic IT/hardware provisioning and systems access administration
Company Overview