Note: The job is a remote job and is open to candidates in USA. Facet is a financial advisory firm focused on delivering personalized financial advice through a combination of human expertise and technology. The Technology Operations Support Analyst role involves providing end-user support, automating access processes, and monitoring security to ensure the integrity and efficiency of internal operations.
Responsibilities
- Provide exceptional, white-glove service for resolving end-user computing and customer platform issues. Operate as a true champion for internal users and security across the organization
- Coordinate and provide comprehensive support for all aspects of user provisioning and deprovisioning, actively seeking opportunities to automate access lifecycles
- Monitor critical security tooling. Review, respond to, and escalate appropriate security events to protect our client and company data
- Translate relevant security intelligence into actionable configurations within our security tooling. Support the implementation and operationalization of threat event monitoring and response capabilities
- Provide seamless software deployment support. Coordinate the identification and resolution of security vulnerabilities and manage end-to-end system patching across our device fleet
- Monitor key indicators to anticipate performance issues in our systems and SaaS applications, rectifying them before they impact team productivity
- Stay curious, acquire new domain knowledge, evaluate new technologies, and maybe even learn to hack something to better defend our infrastructure
Skills
- 1-3 years of experience operating as a helpdesk or security operations analyst, with a foundational understanding of triage, remediation, and escalation protocols
- Demonstrated experience providing level 1 or level 2 helpdesk support services with a focus on empathy, organization, and efficient resolution
- Beginner to intermediate scripting or software development experience (in any language) to help eliminate operational drag
- Familiarity with the basic operations, administration, and troubleshooting of Windows, MacOS, or ChromeOS environments
- Familiarity with modern software distribution and remote management technologies (such as InTune, Kaseya, or Connectwise) for Windows, MacOS, or ChromeOS
- Hands-on experience working with and administering core enterprise SaaS tools including Google Workspace, AzureAD, Slack, and Zoom
- Experience with supporting and troubleshooting enterprise platforms such as Jira, ServiceNow, and Salesforce
- Experience operating, tuning, or deploying security technology stacks and threat monitoring solutions
- Playbook and/or knowledge-based technical writing experience to help scale self-service IT operations
- Solid understanding of change management and/or project management lifecycles
Benefits
- Bonus determined by the experience, knowledge, skills, and abilities of the applicant
- Equity
- Unlimited PTO
- Medical, dental, and vision insurance
- 401(k) with employer match
- Short and long term disability coverage (paid by Facet)
- Life insurance options
- Paid parental leave
- Certification reimbursement program
- Work from anywhere in the US
Company Overview