Note: The job is a remote job and is open to candidates in USA. The International Rescue Committee (IRC) is a prominent humanitarian organization dedicated to responding to global crises. The Technology & AI Adoption Specialist will drive the uptake of AI within IRC's operations by identifying, testing, and scaling high-value use cases while ensuring that AI tools translate into real improvements in the organization's workflows.
Responsibilities
- Establish and manage a structured pipeline of AI opportunities across departments, including clear problem definitions, requirements, and expected ROI
- Maintain a shared intake and prioritization process with technical teams, ensuring the pipeline reflects both operational need and development capacity
- Track use cases from intake through pilot, iteration, and scale
- Coordinate with cross-functional teams to align on development, deployment, and support
- Monitor outcomes and performance against defined success criteria (e.g., efficiency gains, time saved, adoption), providing visibility on progress, key bottlenecks, and lessons learned
- Identify and prioritize high-impact AI use cases across internal functions, in close collaboration with AI Governance and Risk Transformation Lead and relevant product owners in functional domains
- Work directly with teams to understand workflows, diagnose pain points, and define clear problem statements and requirements suited to AI
- Map current-state and future-state processes and translate needs into developer-ready artifacts (e.g., user stories, workflows) that enable technical teams to build without additional requirements gathering
- Co-design, test, and iterate solutions with end users and technical teams, including supporting user acceptance testing
- Support AI deployment into live workflows, ensuring solutions are practical, ambitious, adopted, and sustained
- Document and package successful use cases for replication and scale; ensure learnings from each use case deployment improves the next
- Define and maintain appropriate handoff points with development team throughout product lifecycle
- Lead AI adoption within targeted teams, ensuring solutions are embedded into redesigned workflows rather than layered onto existing ones
- Serve as the primary point of contact for end-users post-deployment, absorbing support and iteration requests before they reach the development team
- Identify and address barriers to adoption, including resistance, capability gaps, and process misalignment
- Develop practical adoption strategies that drive consistent, confident use
- Design and deliver targeted, role-specific learning and practical resources (e.g., workflows, prompts, job aids)
- Develop clear, practical communications that translate AI initiatives into accessible, relevant narratives tied to impact
- Create materials such as FAQs, use cases, and success stories that reinforce adoption and learning
Skills
- Minimum 6 years of experience in change management, digital transformation, business analysis, learning & development, or related roles
- Strong familiarity with AI tools and applications, and ability to translate their capabilities and limitations into practical use cases and workflow improvements
- Experience driving adoption of AI and other technology solutions in complex, matrixed organizations, from problem identification through implementation and sustained use
- Strong problem-solving and analytical skills, including the ability to diagnose operational challenges, define clear problem statements and requirements, and analyze and redesign workflows to embed solutions into day-to-day operations
- Experience designing and delivering training or capacity-building initiatives
- Strong data orientation, including the ability to use data to inform decisions and track impact
- Excellent interpersonal skills and track record of building networks (e.g., champions, communities of practice) to support adoption
- Demonstrated ability to drive alignment and behavior change without direct authority
- Ability to operate in low-resource, high-complexity environments
- Fluency in English required
- Experience working in international development, humanitarian, or nonprofit contexts strongly preferred
- Proficiency in French, Spanish, or Arabic preferred
Benefits
- 10 sick days
- 10 US holidays
- 20-25 paid time off days depending on role and tenure
- Medical insurance starting at $163 per month
- Dental starting at $6.50 per month
- Vision starting at $5 per month
- FSA for healthcare and commuter costs
- A 403b retirement savings plans with immediately vested matching
- Disability & life insurance
- An Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles
Company Overview