Note: The job is a remote job and is open to candidates in USA. TaskUs is a provider of outsourced digital services and next-generation customer experience for fast-growing technology companies. The LXS Technical Writing Program Manager leads technical documentation programs, manages stakeholders and risks, oversees KPIs and business reviews, and develops technical writing teams and documentation solutions.
Responsibilities
- Champion and lead the strategic implementation and maintenance of technical documentation programs or systems
- Plan and strategize, document, and optimize the end-to-end documentation lifecycle process
- Partner with internal leadership or the clients to implement projects and other process-improvement related initiatives
- Serve as the central point of contact and primary liaison for technical documentation
- Lead program and project-level risk identification, analysis, and mitigation planning
- Implement a robust, multi-level communication plan to keep all stakeholders (internal stakeholders and clients) informed of the program or project's status, progress, successes, and challenges
- Lead formal business reviews with key stakeholders and executive leadership
- Define, track, and maintain KPI or SLA attainment for their assigned function
- Act as the program's thought leader by staying abreast of industry trends, emerging technologies, and best practices in technical communication, content strategy, and program management
- Hire, train, mentor, and evaluate staff to ensure seamless execution of technical writing / cross-functional initiatives
- Ensure the technical writing function is staffed appropriately and that team members have the necessary training and tools to meet the program's evolving objectives
- Implementing technology-enabled documentation solutions that reflect a learner or user-centered philosophy
- Maintaining client relationships
- Development of team members (technical writers and senior technical writers)
- Generating or contributing to regular reports or business reviews
Skills
- Bachelor's degree or equivalent in English, Communication/Journalism, or closely related degree
- 3-5 years creating and managing production-level documentation, ensuring high-quality, clear, and concise content for both technical and non-technical audiences
- Designing and implementing content strategies, information architecture, and documentation workflows
- Analyzing and understanding different target audiences, tailoring content to their specific needs and technical knowledge
- 1-3 years managing, mentoring, and coaching teams of technical writers with diverse skill and experience levels
- 1-3 years setting the strategy and direction for technical documentation efforts, ensuring they align with overall business and product goals
- Reporting and analyzing programmatic risks throughout a project lifecycle
- Defining and tracking key metrics and reporting on the progress and success of documentation initiatives to stakeholders and leadership
- Technology literate; can easily work with a wide array of technical communication tools (e.g., static site generators, content management systems, and publishing software)
- Understanding of functionalities of project management frameworks (e.g., Agile, Scrum, and Kanban)
- Exceptional written and verbal communication skills to articulate complex technical ideas, present strategies, and give clear, actionable feedback
- Demonstrated ability to make decisions by using logic to identify key facts, explore alternatives and propose quality solutions
- Demonstrated experience working with diverse internal stakeholders at all levels, including engineering, product, operations, and marketing
- Experienced in developing strategy, internal and external processes related to technical documentation
- Ability to foster a positive and productive work environment, with ability to lead, build teams, and motivate staff
- Strong organizational and interpersonal management skills
- Ability to manage time effectively and efficiently
- Self-motivated and directed with keen attention to detail
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off including vacation, sick leave, and holidays
- Annual bonus based on individual and company performance
- Internal mobility and professional growth at all stages of an employee's career within TaskUs
Company Overview
Company H1B Sponsorship