Note: The job is a remote job and is open to candidates in USA. Credence delivers AI, cloud, cybersecurity, and modernization solutions for federal missions. The Technical Writing Assistant will support U.S. Customs and Border Protection by managing policy documentation, conducting research, validating authorities, formatting materials, and coordinating documents through review and approval. This fully remote role also provides policy research support to the Security Operations Division and assists with web content management.
Responsibilities
- Must be able to maintain the CBP policy library, including document intake, indexing, version control, and archiving of superseded material
- Will be responsible for providing responsive customer service to the Security Operations Division (SOD) on policy searches and research inquiries
- Will conduct independent research and analysis to support the development of new policy
- Will validate references and authorities cited in policy documents and determine whether the scope of expiring policy remains relevant, requires revision, or should be sunset
- Will create and track routing sheets, monitoring each document action through review, concurrence, and final approval
- Will assist with web content management, including posting, updating, and organizing policy content on CBP sites
- Must have the ability to utilize Microsoft Word and Adobe Acrobat Pro to format documents into CBP-approved formats, applying styles, templates, cross-references, tables of contents, bookmarking, and accessibility remediation
- Must have demonstrated experience utilizing Microsoft PowerPoint to create presentations depicting workflows, processes, and organizational charts
- Must have prior experience proofreading and copy editing a wide range of materials, including directives, handbooks, standard operating procedures (SOPs), memoranda, and briefing products
- Must maintain working knowledge of a broad range of current guidelines, regulations, policies, and handbooks pertinent to CBP activities
Skills
- Must have a Bachelor's degree in Technical Writing or a related field is required
- Must have a minimum of 5 years of relevant technical writing/editing experience
- Must have advanced proficiency with Microsoft Word (styles, templates, cross-references, tables of contents, track changes) and Adobe Acrobat Pro (PDF creation, bookmarking, form fields, Section 508 accessibility)
- Must have proficiency with Microsoft PowerPoint, including building workflow diagrams and organizational charts
- Must have demonstrated experience maintaining a document, policy, or knowledge library with disciplined version control
- Must be able to conduct independent research, validate source authorities, and summarize findings clearly
- Must have exceptional proofreading and copy-editing skills, with strong command of grammar, usage, and a recognized style guide
- Must be stakeholder engaging, with a service-oriented approach to fielding research requests
- Must be able to work well within Teams
- Must have excellent verbal and written communication skills
- Must have the ability to maintain confidentiality and handle sensitive data
- Must have the ability to manage multiple concurrent document actions in a fast-paced environment
- Must be able to work independently with minimal supervision in a fully remote setting
- Must be a U.S. Citizen and able to obtain and maintain a favorable CBP suitability determination
- Prior experience supporting CBP, DHS, or another federal law enforcement or homeland security organization
- Familiarity with federal policy document types (directives, handbooks, musters, SOPs, memoranda) and agency policy lifecycle and review processes
- Experience with routing sheets, staffing packages, or comparable government concurrence workflows
- Experience with SharePoint and web content management systems
- Working knowledge of Section 508 / WCAG accessibility requirements for documents and web content
- Experience researching statutory and regulatory authorities (U.S. Code, CFR, executive orders, agency directives
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Wellness Resources
- 100% remote position
Company Overview