Note: The job is a remote job and is open to candidates in USA. NLB Services is seeking a Technical Writer specializing in the insurance domain. The role involves gathering information from subject matter experts to create and refine standard operating procedures (SOPs), ensuring clarity and accuracy for end-users.
Responsibilities
- Information Gathering: Interview subject matter experts (SMEs), stakeholders, and actively review video walkthroughs or meeting recordings to accurately capture nuances and granular procedural steps
- SOP Production: Draft, structure, and format high-accuracy SOPs for CNA and Baldwin operational workflows (e.g., how to process an insurance submission or claim)
- Audience Translation: Take technical, verbal, or unstructured SME input and reframe it perfectly for the intended end-user audience
- Review & Refine: Review and revise drafts based on stakeholder feedback through defined approval cycles, maintaining absolute integrity across multiple versions
- Process Mapping: Assist with basic process mapping diagrams (Visio, Lucidchart) to visually support the SOP documentation as needed
Skills
- Proven experience writing SOPs, process documentation, or technical procedures in an operational corporate environment
- Attention to Detail -- Demonstrates high accuracy in grammar, spelling, punctuation, and formatting; consistently follows client-specified templates, style guides, and formatting standards without deviation
- Active Listening and Transcription Comprehension -- Ability to listen to recordings, video walkthroughs, and verbal interviews and accurately capture key process steps, decisions, and nuances for documentation
- Audience Translation -- Ability to take subject matter expert (SME) input and reframe it for the intended end-user audience, adjusting tone, complexity, and terminology accordingly
- Detail Extraction -- Skilled at pulling granular, procedural details from verbal and written sources and organizing them into logical, step-by-step documentation
- SOP and Process Documentation Writing -- Proven experience drafting, structuring, and formatting standard operating procedures in an operational or corporate environment
- Synthesis of Complex Information -- Ability to consolidate information from multiple sources (interviews, recordings, existing documents) into clear, concise, and accurate written procedures
- Consistency and Style Management -- Maintains uniform tone, terminology, and formatting across all documentation; adheres to defined style and branding standards throughout an engagement
- Experience in insurance, financial services, or similarly regulated industries is highly preferred (given the strict compliance-sensitive nature of CNA/Baldwin workflows)
Company Overview
Company H1B Sponsorship