Note: The job is a remote job and is open to candidates in USA. Ecorobotix Inc. creates innovative robotic solutions that reduce the ecological impact of modern agriculture. As Maya's first U.S.-based Customer Success Manager, you will own and grow the customer relationship for Maya's North American client portfolio, driving onboarding, adoption, satisfaction, and long-term retention.
Responsibilities
- Own day-to-day client success for Maya's U.S. and broader North American client portfolio. You may also provide backup support for other English-speaking accounts that don't yet have a dedicated local Customer Success owner
- Drive onboarding excellence and ensure all clients reach defined success milestones within their first 90 days
- Monitor portfolio health proactively through User Health Scores and engagement strategies; flag and act on silent or at-risk accounts
- Act as the primary post-handover contact for assigned accounts via calls, video, and on-site visits. Lead bug triage with the engineering team via GitLab, prioritize weekly with the CTO, and close the loop with the client
- Drive feature adoption across the portfolio through targeted outreach and client-facing webinars at release time
- Capture client feedback, frustrations, and feature requests, and feed them into the product backlog as the voice of the customer
- Conduct field activities: drone visits, soil analysis support, sensor installation, and integration follow-up (Toro/Links and others)
- Represent Maya at selected U.S. industry events (e.g., the GCSAA Conference & Show, STMA Conference, and regional sports-turf/greenkeeper associations)
Skills
- Degree in agronomy, turfgrass science, engineering, or equivalent experience
- 3–5 years of experience in Customer Success, Account Management, or a client-facing technical role — ideally within a SaaS or industrial tech environment
- Working knowledge of CRM systems (Odoo or equivalent), bug-tracking tools (GitLab or equivalent), and customer success workflows
- Comfortable working in an AI-native environment using structured workflows and AI-based tools
- Excellent written and spoken English
- Valid driver's license and availability for frequent domestic travel
- Strong relational skills and natural client orientation
- Field-oriented mindset, at ease in greenkeeping and operational environments
- Structured, autonomous, and rigorous on execution
- Excellent communication and reporting discipline
- Entrepreneurial spirit, initiative, and adaptability in a fast-growing environment
- Passion for innovation and the transition toward AI-driven turf management
- Knowledge of the turf, sports surfaces, agronomy, or precision technology industry is a strong asset
- Spanish is a strong asset
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