Note: The job is a remote job and is open to candidates in USA. Dataminr is a mission-driven company that provides organizations with AI-powered intelligence to respond to emerging risks and events. As a Technical Writer I, you will support a product that helps major companies protect themselves from cyberthreats by writing and updating articles and user guides about product features.
Responsibilities
- Write, publish, and update knowledge base articles for a cybersecurity Software as a Service (SaaS) platform
- Test and document platform features
- Collaborate with a small team to prioritize tasks and set achievable goals
- Work closely with subject-matter experts and other employees across multiple teams and disciplines to resolve questions, provide solutions, and accomplish mutual goals
- Shape and execute strategy for long-term documentation improvement projects
Skills
- Bachelor's degree or equivalent relevant experience in a related field (e.g., English, writing, communications, instructional design, software/computer engineering)
- 1–2 years of work experience as a technical writer, preferably in the technology industry or a related field
- Excellent command of oral and written English
- Professional or academic experience with writing, editing, or publishing
- Proficiency with documentation and publication technologies such as word processing, image editing, and web publishing tools
- Ability to learn and master new technologies and applications
- Communication skills for collaborating with team members, subject-matter experts, and stakeholders in other departments
- Extreme attention to detail and keen observation skills
- Ability to receive and apply feedback iteratively
- Ability to learn complex systems and devise and implement accurate and thorough documentation and instructions about these systems
- Ability to learn quickly, work independently and collaboratively, manage multiple projects, meet deadlines, and ask questions when uncertain
- Research and problem-solving skills for learning and adapting quickly to changes in a fast-paced software release environment
Benefits
- Temporary contract role
- Remote in the US
Company Overview
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