Note: The job is a remote job and is open to candidates in USA. The client is a leading cloud platform company focused on data intelligence and helping businesses understand and leverage their data. The Technical Writer will create and maintain user-friendly technical documentation, installation procedures, and release notes for complex B2B SaaS products while collaborating with product managers, support engineers, and other stakeholders.
Responsibilities
- Collaborate closely with product managers, support engineering, and other stakeholders to gain a deep understanding of product features, functionality, and target audience
- Develop and maintain comprehensive technical documentation, with a strong emphasis on installation procedures, alongside clear and informative release notes
- Ensure all documentation is consistently accurate, exceptionally well-organized, and easily consumable by a diverse user base
- Integrate seamlessly into agile development sprints, delivering high-quality documentation on time and aligned with project requirements
- Leverage modern technical writing tools such as GitBook and/or Markdown to produce and manage content
- Proactively engage with stakeholders to seek clarification, gather additional information, and ensure complete accuracy
- Conduct thorough documentation audits to identify and implement continuous improvements, enhancing overall content quality and user experience
Skills
- Proven experience as a technical writer, specifically for complex B2B SaaS products
- A strong understanding of data quality concepts and underlying technologies
- Exceptional written and verbal communication skills, with the ability to translate technical concepts into clear and accessible language
- Demonstrated ability to thrive in both independent work settings and collaborative team environments
- Proficiency in using technical writing tools, including GitBook and/or Markdown
- Familiarity with agile development methodologies and workflows
- A genuine passion for creating clear, concise, and highly informative technical documentation that empowers users
Benefits
- Subsidized health, vision, and dental plans for eligible talent
- Paid sick leave for eligible talent
- Retirement plans with a match for eligible talent
- Free online training through Aquent Gymnasium
- Fully remote work
Company Overview
Company H1B Sponsorship