Note: The job is a remote job and is open to candidates in USA. Nerdio simplifies IT management and maximizes Microsoft cloud and end-user computing investments for organizations worldwide. The Technical Writer will create accessible, user-friendly, and localizable documentation for Nerdio’s VDI management tools, working closely with designers and engineers throughout the software development lifecycle. The role covers research, testing, XML-based authoring, source management, localization, publishing, and process automation using AI tools and scripting languages.
Responsibilities
- You’ll be deeply embedded within the software development lifecycle, creating accessible, user-friendly and localizable documentation for our market-leading Virtual Desktop Infrastructure (VDI) management tools
- You’ll work with designers and engineers who are simplifying the transformation of legacy IT infrastructure to Microsoft Azure-driven cloud-based solutions
- Drawing on your expertise and experience with XML structured authoring tools and processes, you’ll work across the full documentation lifecycle – from research and testing, through writing and source management, to localization and publishing
- You’ll have the opportunity to put your creative muscles to good use, using a range of premium AI tools and scripting languages including Python, JavaScript, and PowerShell to improve and automate processes
Skills
- The proven ability to identify and profile a target audience and write technically accurate, engaging content tailored to their needs. (Be prepared to share work you're proud of and talk us through why it represents tech writing at its best!)
- Experience creating and source managing XML structured content, including advanced applications such as variable resolution, content reuse, multichannel output and multilingual publishing
- A deep understanding of the end-to-end design of the software user experience and the role technical documentation plays in shaping that experience
- Solid organization and time management skills. You'll often be working on several projects at different stages, so you'll need to prioritize effectively and keep tasks on track
- A passion for using and improving software. (If you're active in open-source development communities or have built your own tools, we especially want to hear from you.)
- A curiosity about AI and process automation, and a drive to explore how these tools can make documentation smarter, faster, and more impactful
- A creative, problem-solving attitude, and the confidence to pitch your ideas to senior managers, create prototypes, and demonstrate the value of switching up the way we do things
- Direct knowledge/experience of VDI and/or Microsoft Azure
- Experience migrating documentation between tool stacks while maintaining service levels, and of handling post-migration cleanup and maintenance
- A track record of delivering localization projects at scale using a Translation Management System (TMS)
- Experience working with engineers and project managers to deliver software releases within Azure DevOps or a similar environment
Benefits
- Incentive Plan
- Stock Options
- Health and Welfare Plans; benefits for international employees, outside the US, vary by country.
- Life and Disability Plans; benefits for international employees, outside the US, vary by country.
- Retirement Plan; benefits for international employees, outside the US, vary by country.
- Unlimited Flexible Paid Time Off, including your birthday off!
- Collaborative Team Culture
Company Overview
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