Note: The job is a remote job and is open to candidates in USA. Capital Health is a regional healthcare organization providing progressive, quality patient care through hospitals, outpatient services, emergency departments and a broad physician network. The IT Network Infrastructure Engineer Lead serves as the technical leader for enterprise network design, implementation, maintenance and troubleshooting, while overseeing projects, documentation, network performance and the mentoring of Network Engineers.
Responsibilities
- Supports enterprise network design and implementation. Exhibits ability to resolve network problems effectively and efficiently. Ensures minimal disruptions and downtime of network services. Utilizes technical knowledge and experience to effectively and efficiently analyze issues, diagnose problems and determine resolutions
- Conducts installation, integration, configuration and initial operation of enterprise network hardware and technologies to support business unit goals. Ensures new hardware and/or software is installed, pre-configured and tested in test environments and pilot locations prior to a formal rollout in a production environment. Understands and adheres to project implementation and problem resolution priorities set by IT management
- Implements technical modifications and creates related documentation to support continued network operations. Provides thorough analysis, timely resolution and follow-up to problem issues, assigned tasks and requests for project-related technical specifications
- Resolves IT network-related problems effectively and efficiently. Ensures minimal disruptions and downtime of network services. Utilizes technical knowledge and experience to analyze issues, diagnose problems and determine resolutions
- Assists in the design, testing, deployment, maintenance and support of network systems throughout the organization's integrated, multi-facility health system. Assists in the identification, evaluation and testing of potential new network hardware, software, tools and technologies. Makes recommendations for purchase and ensures new network hardware and technologies are adequate for projected growth
- Conducts preventive maintenance of current network systems and makes recommendations on further optimizing maintenance procedures. Evaluates network systems for signs of compromise, vulnerabilities and performance issues and takes appropriate actions based on industry best practices. Leads and participates in new site set-ups, department/office/building moves, network upgrades and hardware replacements
- Configures, maintains and troubleshoots enterprise routing, switching, wireless, VLANs, WAN connectivity, SD-WAN, VPN, firewalls, network access and related technologies. Assists with maintaining network availability, redundancy, performance and resiliency across enterprise locations
- Monitors network performance and availability using enterprise network management and monitoring tools. Identifies capacity, performance and connectivity issues and recommends improvements to maintain reliable network operations
- Accommodates project schedules and answers and resolves support issues when needed
- Participates as an active, contributing member of project teams. Ensures tasks and projects are completed in a successful and timely manner. Develops and maintains proficient use of project management software tools
- Documents all problem-solving measures that properly allow for other team members to resolve recurring problems effectively and efficiently. Escalates problems in a timely manner to the Manager, on-call/management staff, telecommunications carriers and vendors as necessary
- Communicates effectively and follows up in a positive, meaningful manner on the status of problems and projects. Participates in regular staff meetings and other assigned team/project meetings. Interacts in a confidential, courteous, constructive, and appropriate manner. Adheres to Capital Health behavior and other related performance standards
- Performs administrative responsibilities necessary to comply with organizational and departmental policies, procedures and standards. Assists with developing documentation necessary for all planned network implementations and upgrades, including detailed technical specifications, network diagrams, work plans, test plans, implementation and downtime schedules, and back out/recovery plans
- Assists in the training and mentoring of existing and new employees, including developing training materials and conducting training sessions
- Provides insight to help Network Engineers resolve complex problems. Helps Network Engineers with concepts relating to new network technologies, systems or upgrades. Provides technical knowledge and mentorship to Network Engineers
- Documents policies, procedures, standards and methodologies necessary for the proper use and maintenance of network hardware, software, configurations and protocols. Maintains accurate network diagrams and technical documentation. Ensures all work, including design, configuration, upgrades and repairs, is done in compliance with licensing requirements, legal requirements and industry standards
- Performs other duties as assigned
Skills
- Associate's degree with required experience
- Seven years of experience working with enterprise network technologies required in lieu of Bachelor's degree
- Excellent IT problem solving skills, strong communication, project implementation, and leadership skills
- Previous experience with enterprise routing and switching, wireless technologies, firewalls, VPNs, SD-WAN, network monitoring, and management tools
- Experience with Cisco networking technologies and enterprise network design
- Previous experience overseeing, implementing and managing network hardware and connectivity in a large heterogeneous, multi-site network environment
- Strong teamwork abilities
- Must be able to handle multiple tasks at one time
- Can effectively interact with staff and system vendors on a regular basis
- Experience with IT projects from inception to completion, working independently or with a larger team
- Standing, Walking, Carry objects, Push/Pull, Bending, Reaching forward, Reaching overhead, Squat/kneel/crawl, Wrist position deviation, Pinching/fine motor activities
- Sitting, Keyboard use/repetitive motion
- Lifting Floor to Waist 75 lbs. Lifting Waist Level and Above 75 lbs
- Accurate Near Vision, Color Discrimination, Moderate Depth Perception, Moderate Hearing
- Dust/Particulate Matter
- Bachelor's degree preferred
- Experience in enterprise LAN/WAN, routing and switching, wireless networking, VLANs, TCP/IP, DNS, DHCP, VPN, network security, firewalls, network monitoring, SD-WAN, QoS and network troubleshooting preferred
- Cisco certifications such as CCNA or CCNP are a plus
Benefits
- Medical Plan
- Prescription drug coverage & In-House Employee Pharmacy
- Dental Plan
- Vision Plan
- Flexible Spending Account (FSA)
- Healthcare FSA
- Dependent Care FSA
- Retirement Savings and Investment Plan
- Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance
- Supplemental Group Term Life & Accidental Death & Dismemberment Insurance
- Disability Benefits – Long Term Disability (LTD)
- Disability Benefits – Short Term Disability (STD)
- Employee Assistance Program
- Commuter Transit
- Commuter Parking
- Supplemental Life Insurance
- Voluntary Life Spouse
- Voluntary Life Employee
- Voluntary Life Child
- Voluntary Legal Services
- Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
- Voluntary Identity Theft Insurance
- Voluntary Pet Insurance
- Paid Time-Off Program
Company Overview
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