Note: The job is a remote job and is open to candidates in USA. Pantheon is a company that powers over 300,000 websites globally and is seeking a Technical Writer to create and maintain documentation for developers using their platform. The role involves writing technical documentation, reviewing others' work, and collaborating with various teams to ensure coherent customer communications.
Responsibilities
- Write technical documentation based on the behavior of the Pantheon platform
- Review documentation written by others
- Act as a maintainer of our Documentation GitHub repository including periodically auditing all documentation
- Set a positive example for how to write and review documentation so that those tasks scale to other co-workers
- Collaborate with Product Managers to ensure changes to the platform are appropriately documented
- Coordinate efforts with Marketing and Customer Success so that customer communications are coherent and intentional at high levels of information architecture and granular levels like descriptions of individual features
Skills
- 3+ years of technical writing experience, ideally through systems involving Markdown
- Hands-on experience with website operations, ideally related to WordPress, Drupal, or Next.js
- Proficiency in basic developer tooling like Git
- Experience with continuous delivery and agile workflows
- Experience with remote-first online collaboration tools like GitHub, Slack, and Jira
Benefits
- Industry competitive compensation and equity plan
- Flexible time off, sick days, and 13 paid holidays
- Comprehensive medical insurance including Health, Dental and Vision
- Paid parental leave (plus fertility, adoption and other family planning benefits)
- In-office workspace (San Francisco & Chicago)
- Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development
- Events and activities both team-based and company wide that inspire, educate and cultivate
Company Overview