Note: The job is a remote job and is open to candidates in USA. Devoted Health is on a mission to dramatically improve the health and well-being of older Americans. They are seeking a diligent and process-oriented Program Manager to support the External Audit Program, ensuring operational excellence and process improvement across multiple workstreams.
Responsibilities
- Support the Associate Director in managing the day-to-day operations of the External Audit Program, ensuring all workstreams are aligned with program goals and regulatory timelines
- Serve as a versatile operational resource, pivoting across workstreams (Retrieval, Evaluation, Submission) to address shifting priorities and volume during the audit cycle
- Partner closely with workstream leads to identify opportunities for process improvement and implement changes that enhance scalability, transparency, and quality
- Communicate updates, risks, and recommendations clearly to cross-functional stakeholders
- Support the Associate Director in building out AI-native monitoring of program-wide KPIs that support regular operational updates and reporting to leadership
- Support special projects that require structured thinking, thoroughness, and cross-team collaboration
Skills
- 4+ years experience managing processes with tight turnaround times. You have a high attention to detail and a reputation for following through
- Strong communication skills, both written and verbal. You convey information clearly, proactively, and without ambiguity
- Ability to pull and analyze data using database query tools and appetite to use emerging AI technology to form independent insights and identify trends. Spreadsheets (e.g. Google Sheets) are a favorite tool in your toolkit
- Curiosity and comfort experimenting with AI (including LLMs) or other emerging tools
- Experience in healthcare operations, operations, or quality assurance
Benefits
- Employer sponsored health, dental and vision plan with low or no premium
- Generous paid time off
- $100 monthly mobile or internet stipend
- Stock options for all employees
- Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
- Parental leave program
- 401K program
Company Overview