Note: The job is a remote job and is open to candidates in USA. Optum is a global healthcare organization that uses technology to improve health outcomes and connect people with care, pharmacy benefits, data, and resources. The Technical Writer II will lead end-to-end software documentation, develop scalable content and information architecture, collaborate with cross-functional teams, and use AI-assisted tools and automation to improve documentation quality and delivery.
Responsibilities
- Own end-to-end software documentation, from planning to publication
- Enforce documentation standards, style guides, and best practices
- Maintain information architecture to ensure findability, scalability, and reusability of content
- Use AI-assisted authoring tools to enhance documentation productivity and content quality
- Work with Git architecture and modern version control systems for collaborative documentation workflows
- Apply automation, scripting, or lightweight programming skills to streamline content management and delivery
- Research and understand user needs to ensure documentation supports their tasks effectively
- Continuously improve documentation based on user feedback, analytics, and usability studies
- Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement
Skills
- • 3+ years of experience in technical writing
- • 2+ years of experience in creating and managing software documentation (APIs, SDKs, release notes)
- • Exceptional written and verbal communication skills with the ability to explain complex concepts clearly
- • Superior project management and stakeholder management expertise
- • Strong understanding of information architecture, content strategy, and version control (Git)
- • Bachelor's degree in Technical Communication, Computer Science, Engineering, BCA, MCA, or a related field
- • Programming knowledge (Python, JavaScript, or C/C++) is a plus
- • Experience in leveraging AI tools for content creation and quality assurance
- • Prior experience with software documentation, and SDLC
- • Familiarity with agile workflows, content automation, and continuous documentation practices
- • Experience in managing documentation projects within open-source communities
- • Proficiency with the following tools and technologies: + Git, Command-line interface + HTML, Markdown + DITA, CCMS, Oxygen XML Editor + MS Office, Adobe Acrobat Professional + Adobe Illustrator/Photoshop, Visio
- • Experience with artificial intelligence (AI) powered tools and technologies used to enhance productivity, analysis, and decision-making
- • Familiar with Agile methodology. Participate in daily Scrum/Agile meetings to align documentation with current sprint goals and software release cycles
- • All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy
Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (all benefits are subject to eligibility requirements)
- Flexibility to telecommute from anywhere within the U.S.
- Career development opportunities
- Provide development for other roles you may be interested in
Company Overview
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