Note: The job is a remote job and is open to candidates in USA. Optum is a global organization that delivers care aided by technology to help people live healthier lives. The Senior Business Operations Coordinator supports the Optum Behavioral Health team by scheduling clinical peer reviews, routing psychological testing requests, and creating administrative authorizations within required compliance timeframes.
Responsibilities
- Using the telephone, electronic calendar, and proprietary member databases to schedule clinical peer reviews for a centralized team of psychologist and physician reviewers
- These tasks require a detail-oriented individual who is highly motivated and has the ability to work quickly and accurately in computer-based systems
- You will engage with a variety of providers and their administrative staff via phone to schedule reviews that need to occur within strict time guidelines
- This position requires fluency with translating one time zone to another when scheduling and tenacity to resolve issues related to requests and scheduling
- A willingness to learn new systems and take on new tasks as requested by management is essential
- Routing psychological testing requests and/or creating administrative authorizations in proprietary systems within compliance turnaround time requirements
Skills
- High School Diploma / GED OR equivalent work experience
- Must be 18 years of age OR older
- 2+ years of experience working in an office setting environment using the telephone and computer as the primary instruments to perform job duties
- Ability to navigate a computer while on the phone
- Ability to multi-task, prioritize, and shift focus quickly without loss of attention to detail
- Written and verbal communication skills
- Customer service skills
- Ability to work independently while remaining accountable for meeting deadlines
- Ability to remain focused and productive each day, completing tasks that may be repetitive
- Ability to accurately work with scheduling across various time zones
- Proficiency and comfort with computers, Windows systems, and Microsoft Office Suites, including the ability to learn new and complex computer system applications
- Ability to speak, listen using a headset, sitting, use of hands / fingers across keyboard and mouse, and long periods working at a computer
- Ability to work an 8-hour shift during the normal business hours of 8:00 am - 4:30 pm CST, Monday - Friday
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
- Experience working with insurance, specifically behavioral health benefits
- Experience working as a telecommuter and learning new skills remotely
- Knowledge of HIPAA requirements
- Knowledge of state and federal peer review turn-around-time requirements and state sign-off requirements
- Experience working with Salesforce
- Proficiency with LINX, ICUE, and STAR
Benefits
- National Remote; flexibility to telecommute from anywhere within the U.S.
- 1 - 2 weeks of paid training.
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
Company Overview
Company H1B Sponsorship