[Remote] Technical Writer 2

Note: The job is a remote job and is open to candidates in USA. NetSuite is looking for a motivated writer who is passionate about user assistance and improving the healthcare experience for customers. As an Oracle Health user assistance developer, you will design, develop, and maintain user assistance materials for clinicians and system administrators. Responsibilities • Collaborate closely with key stakeholders, such as other user assistance developers and technical writers, engineering, and product management • Facilitate discussions with internal teams on the timely delivery of user assistance deliverables • Mentor others on user assistance and documentation processes, standards, and best practice with the ability to influence at the team level • Participate in complex, highly visible user assistance development initiatives • Author, publish, and maintain original content, review the content authored by peers, and help them identify defects early in the documentation cycle • Evaluate engineering projects and their customer impact to define user assistance materials requirements, facilitate reviews with subject matter experts, and consult with testing partners or other customers • Identify, analyze, and interpret trends or patterns in complex documentation and recommend the best approach to customer-facing documentation • Manage the complete user assistance workflow; edit and review various forms of documentation for quality as needed Skills • Minimum of 5+ years of user assistance development or relevant experience, including a bachelor's degree in English, Technical Communication, Instructional Design, or another related field • Strong written and verbal communication skills • Strong project management skills • Proven ability to think critically, solve problems, take initiative, and thrive in a fast-paced, continuously evolving environment • Enthusiastic about information design and knowledgeable about current trends and technologies in the field • Team player with strong interpersonal skills • Proficiency with the knowledge management lifecycle for document creation, reviews, and updates • Experience working across global teams and creating content for a global audience • Demonstrated usage of industry-standard style and writing guidelines (such as the Microsoft Style Guide) • Working knowledge of XML, HTML, CSS, and other web-based code related to the delivery of written and visual content • Experience with knowledge base and ticketing systems, such as Confluence and Jira Benefits • Medical, dental, and vision insurance, including expert medical opinion • Short term disability and long term disability • Life insurance and AD&D • Supplemental life insurance (Employee/Spouse/Child) • Health care and dependent care Flexible Spending Accounts • Pre-tax commuter and parking benefits • 401(k) Savings and Investment Plan with company match • Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. • 11 paid holidays • Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. • Paid parental leave • Adoption assistance • Employee Stock Purchase Plan • Financial planning and group legal • Voluntary benefits including auto, homeowner and pet insurance Company Overview • Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions. It was founded in 1977, and is headquartered in Austin, Texas, USA, with a workforce of 10001+ employees. Its website is https://www.oracle.com/.