Note: The job is a remote job and is open to candidates in USA. NinjaOne provides a unified IT operations platform for endpoint management, patching, backup, and remote access. The Technical Writer will create, maintain, and improve customer-facing product documentation and release notes, collaborating with Product, Engineering, QA, Localization, and other teams to translate technical information into clear content. The role also includes auditing documentation, managing translation workflows, and improving knowledge-management processes.
Responsibilities
- Creating product documentation and release notes for our SaaS product suite
- Collaborating with our Product Management, Engineering, and QA teams to gather information about new features, enhancements, and product updates for our customer-facing knowledge base
- Coordinating with our Localization team to manage documentation translations
- Auditing our existing knowledge library to improve quality and ensure accuracy
- Working with a distributed team to champion continuous process improvements aligned with Knowledge-Centered Service (KCS) best practices
- Performing other duties as needed
Skills
- Candidates must reside in one of the following US states: CA, CO, CT, FL, GA, \*IL, KS, ME, MA, MD, NJ, NC, NY, OH, OR, TN, TX, VA, and WA
- You have at least three years of experience in a corporate technical writing role
- You have experience writing customer-facing documentation for SaaS products
- You have direct customer enablement experience in documenting or working with enterprise IT management software, including endpoint management platforms, security integrations, or remote monitoring and management (RMM) solutions
- You have experience working within a formal content standard or editorial style guide and can apply it with precision
- You have experience writing release notes or product-change documentation for software releases
- You write for a global audience and understand how sentence construction affects translation quality
- You are comfortable working with HTML and using web-based content management systems
- You have strong attention to detail and high editorial standards
- You are self-motivated, skilled at managing your own work, and comfortable working both independently and collaboratively
- You enjoy explaining technical topics clearly and concisely to audiences with varying levels of technical background
- You welcome feedback and coaching from managers and stakeholders to develop your skills as a Technical Writer and improve documentation quality
- You are confident communicating with peers at all levels, from entry-level employees to senior-level leadership
- The prospect of taking ownership of your work within a small team excites you
- You have a good sense of humor. We work hard and have fun doing it!
- This position is NOT eligible for visa sponsorship
- *Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate
- A bachelor's degree in English, Communications, or a similar field is preferred; we will also consider equivalent professional experience
- Familiarity with Knowledge-Centered Service (KCS) or another knowledge management methodology is a strong plus
Benefits
- Full-time remote work
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan
- Unlimited PTO
- Opportunities for growth and advancement
- Life insurance coverage
Company Overview