Note: The job is a remote job and is open to candidates in USA. Planned Systems International (PSI), a government contractor supporting the Department of Veterans Affairs, is seeking a Technical Writer for its Testing Process Quality Improvement organization. The role develops, edits, standardizes, and maintains technical documentation, training materials, reports, and meeting minutes while collaborating with subject matter experts and project stakeholders. The writer also supports process improvement, quality assurance, customer service, and the use of AI tools to improve communications.
Responsibilities
- Perform a technical edit for quality assurance on all documentation prior to delivery to the customer
- Create and implement consistent writing templates and documentation style for all technical publications
- Collaborate with subject matter experts when creating user guides, process documentation, new templates, template updates, and presentations to understand project specifications and needs
- Analyze team processes to ensure efficiency and that all aspects of the process are documented
- Ensure technical documentation is complete and accurate
- Combine, edit, format, and finalize the monthly progress report
- Participate in the review process
- Create, edit, and maintain training material, brown bags, instructional supplements to ensure processes are understood as well as review all documentation and training materials to keep them up to date
- Provide a high level of customer service by adopting the customer’s mission and working towards success
- Transcribe Meeting Minutes from recordings
- Working with AI to improve these functions
- Interviewing SMEs to gather technical details
- Creating technical manuals and quick reference guides
- Using accepted style manuals, such as the Chicago Manual of Style (CMS), the Microsoft Manual of Style, and VA style preference
- Advanced knowledge of Microsoft Word, Visio, Excel, PowerPoint, Adobe, Teams, and SharePoint
- Ability to work independently while communicating effectively with supervisor on all activities within the areas of responsibility
- Proven excellent oral and written communication skills are required
- Expertise writing/editing/proofreading at all levels, and willingness to do whatever’s needed
- Ability to use graphics effectively to communicate ideas
- Ability to revise one’s own work or the work of others to make a documents or presentations clearer and more persuasive
- Convey complex information in appropriate fashion to audiences with different levels of knowledge
- Work in both a team environment and independently
- Coach and mentor other technical writers
- Work in a fast paced, multi-faceted environment
- Working with AI tools to improve communications
Skills
- Bachelor's degree in English, Journalism, or a related field and 3-5 years of Technical Writing/Communications experience in IT or Software development industries (or an equivalent combination of education, certifications, and experience)
- Interviewing SMEs to gather technical details
- Creating technical manuals and quick reference guides
- Using accepted style manuals, such as the Chicago Manual of Style (CMS), the Microsoft Manual of Style, and VA style preference
- Advanced knowledge of Microsoft Word, Visio, Excel, PowerPoint, Adobe, Teams, and SharePoint
- Ability to work independently while communicating effectively with supervisor on all activities within the areas of responsibility
- Proven excellent oral and written communication skills are required
- Expertise writing/editing/proofreading at all levels, and willingness to do whatever's needed
- Ability to use graphics effectively to communicate ideas
- Ability to revise one's own work or the work of others to make a documents or presentations clearer and more persuasive
- Convey complex information in appropriate fashion to audiences with different levels of knowledge
- Work in both a team environment and independently
- Coach and mentor other technical writers
- Work in a fast paced, multi-faceted environment
- Working with AI tools to improve communications
- Bachelor's degree in English, Journalism, or related field
- Equivalent experience or industry certifications may substitute for formal education
- Extensive experience in technical writing (minimum five years)
- Mastery of the Microsoft Office Suite (Word, Visio, PowerPoint, Excel, Teams)
- Strong understanding of SharePoint, and Adobe Acrobat Pro Understanding of data quality principles and dashboard design concepts
- Experience with SharePoint, Teams, or workflow/documentation management tools
- Experience with AI tools
- Prior exposure to government, VA, or DOD environments is beneficial
- Current Moderate Background Investigation (MBI) and VA network access a plus
Benefits
- For full-time, benefits eligible employees: paid leave
- For full-time, benefits eligible employees: options for employer-sponsored group medical, dental, and vision insurance
- For full-time, benefits eligible employees: short-term and long-term disability insurance
- For full-time, benefits eligible employees: life insurance
- For full-time, benefits eligible employees: AD&D coverage
- For full-time, benefits eligible employees: legal services
- For full-time, benefits eligible employees: identity theft insurance
- For full-time, benefits eligible employees: accident insurance
- Flexible spending account and health savings account options offer pre-tax savings for qualified medical, dental, and vision expenses
- Company-sponsored 401(k) retirement plan with an employer contribution match that is immediately vested
- Professional courses, certifications, and tuition reimbursement programs
Company Overview