Note: The job is a remote job and is open to candidates in USA. Invoca is an AI-powered conversation intelligence platform serving marketing, sales, customer experience, and contact center teams. The Account Manager will manage corporate and mid-market accounts, driving renewals, expansion, retention, adoption, and executive alignment across the customer lifecycle.
Responsibilities
- Manage a portfolio of accounts across the full customer lifecycle, owning both renewal and expansion outcomes with a long-term, win/win mentality
- Execute all business reviews, 180-day renewal milestones, and value touchpoints on schedule with polished preparation and clear follow-through
- Develop and execute strategic account plans that drive platform adoption, uncover expansion opportunities, and proactively surface risk before it becomes churn
- Own and report on the renewal, expansion, and retention forecast with at least one full quarter of forward visibility
- Facilitate smooth transitions of new accounts from Account Executives into Account Management, ensuring continuity of relationships and momentum
- Partner closely with Customer Success/Support teams on the creation and delivery of Customer Success Plans and maturity growth models
- Demonstrate and quantify Invoca’s platform value to stakeholders from marketing staff to C-suite executives, building the business case for renewal and growth
- Demonstrate a mastery of multi-threading: penetrate accounts deeply to build a network of internal champions and executive allies
- Build and deliver compelling presentations, proposals, and software demonstrations tailored to enterprise-level audiences
- Travel to visit focus/grow accounts in person, building executive relationships and deepening partnerships at all levels
- Negotiate and close renewals and expansion opportunities with speed and precision
- Maintain Salesforce with accurate, up-to-date forecasts, activity logs, and next steps at all times
- Stay responsive and reliable—treating internal and customer blockers as a priority and responding within the same business day
Skills
- * 3+ years of on-quota, B2B SaaS experience selling marketing tech or ad tech to large, complex organizations
- * A track record of owning outcomes, hitting quota, and navigating complex organizations with confidence
- * Experience using a modern SaaS sales tech stack, including Salesforce, Customer Success platforms, and business intelligence tools
- * Proven experience negotiating business terms with senior management and C-suite executives, including order forms, MSSAs, and SOWs
- * Working knowledge of marketing technology such as Google AdWords, Analytics, bid management, or programmatic media platforms
- * Strong written and verbal communication skills with the ability to create clear, polished proposals and presentations
- * Willingness and ability to travel regularly to meet customers in person
- *United States: Greater Los Angeles Area (including Santa Barbara and San Diego) · SF Bay Area · Greater Seattle Area · Denver Metro · Austin Metro · Chicago Metro · Greater NYC Area*
- *Candidates must be based within a ~2-hour drive of these areas
- *Please note that we are unable to provide initial visa sponsorship for this position.*
- * **Bonus:** Experience selling into Home Services, Insurance, Telecom, Financial Services, or Auto verticals
Benefits
- Benefits for all new hires in the U.S. start on day one of employment.
- Flexible paid time off policy.
- 16 U.S. paid holidays, including a winter break.
- Medical, dental, and vision coverage with multiple plan options.
- Fertility assistance.
- 401(k) plan through Fidelity with a company match of up to 4%.
- Stock options for all employees.
- Mental health and well-being support through the SpringHealth program.
- Up to 12 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
- Up to 12 weeks of 100% paid leave for childbirth and medical needs.
- A bonus after 7 years of service for long-term team members.
- Wellness subsidy applicable toward gym memberships, fitness classes, and more.
- Sales commission.
- Remote-first work arrangement.
Company Overview