Note: The job is a remote job and is open to candidates in USA. Hanwha Vision America is an industry-leading provider of advanced network video surveillance products, including IP cameras, storage devices, and video management systems. The Technical Writer will create clear, accurate, and user-friendly documentation for security products, collaborate with subject matter experts and cross-functional teams, and maintain guides, manuals, troubleshooting resources, and knowledge-base content.
Responsibilities
- Develop clear and comprehensive how-to guides, user manuals, and technical documentation for our security products, including IP cameras, NVRs, and VMS software
- Translate complex technical concepts into simple, easy-to-understand instructions for users of all experience levels
- Collaborate with subject matter experts to gather information and ensure the accuracy of technical content
- Ensure that documentation includes accurate technical instructions
- Edit and proofread documentation to ensure accuracy, consistency, and adherence to company standards
- Work closely with cross-functional teams, including product management, technical support, and sales, to gather information and ensure documentation meets the needs of end users
- Respond promptly to feedback and update documentation accordingly to address user needs and improve overall usability
- Stay abreast of products, best practices, and emerging technologies to ensure documentation remains relevant and up-to-date
- Write and organize troubleshooting guides, FAQs, and best practices documentation to assist users with common issues and maximize product effectiveness
- Incorporate diagrams, illustrations, and other visuals to enhance understanding of installation steps, product layouts, and system configurations
- Regularly gather feedback from users and support teams to improve documentation quality and relevance
Skills
- Possess 3-5 years of experience as a Technical Writer
- Proven ability to create clear, concise, and user-friendly technical documentation with meticulous attention to detail and user focus
- 3 writing samples required
- Excellent written (grammar, spelling, punctuation) and verbal communication skills
- Strong attention to detail and ability to adhere to deadlines
- Strong organizational skills with the ability to manage multiple projects and prioritize documentation needs effectively
- Demonstrated ability to work with minimal supervision while maintaining high standards of quality and attention to detail
- Proficiency in Microsoft Office Suite and documentation tools
- Experience in Zendesk, Service Now, or other Ticketing/Knowledge Systems
- Prolonged sitting and/or standing for long periods of time
- Ability to lift 25lbs occasionally
- Occasional Travel to Hanwha Office locations for training
- Occasional Travel to trade shows
- Occasional Travel to customer sites
- Perform activities on the computer for a minimum of 8 hours
- Ability for remote employees to create a lab environment in the workspace
- Ability to perform physical installation of products occasionally
- Minimum 2 years of experience within the security industry for IP cameras, NVRs and VMS software. (Preferred)
Benefits
- Remote work arrangement
Company Overview