Note: The job is a remote job and is open to candidates in USA. Lenovo is a global technology company offering devices, infrastructure, software, solutions, and services. The Senior Project Manager, CSP leads cross-functional and cross-geography teams across customer-facing programs and cloud service provider product offering delivery, ensuring customer expectations and internal requirements are met on time, within scope, and within budget.
Responsibilities
- Lead extended account teams with customer-facing responsibilities for RFx bidding, contract management, customer scorecards, QBRs/QTRs, and account-based initiatives
- Define account priorities and strategies to guide consistent customer engagement and cross-functional alignment
- Host RFx kick-off meetings and ensure cross-functional teams deliver timely, high-quality responses. Maintain RFx trackers and opportunity status, including budgetary quotes. Coordinate internal pre-review readiness for key meetings (pricing, RFx, solution reviews) by engaging required stakeholders
- For established accounts, lead regular account team calls to track and report customer-related opportunities, issues, risks, and actions
- Create and maintain functional team maps and customer playbooks for internal education
- Identify gaps in meeting customer expectations, assign owners, and track closure through weekly priority reviews
- Track business pipeline with account teams and support achievement of business targets
- Lead QBR/QTR preparation, distribution, follow-up actions, and customer communication
- Manage program scope and lead cross-functional, cross-geography teams (Development, PM, FAE, Quality, ISR, SC, Service, Operations, etc.), ensuring clear ownership and execution of project activities. Deliver within defined schedule, cost, and quality targets
- Build, maintain, and execute project schedules; monitor checkpoints, milestones, and readiness status
- Track and communicate project readiness, including BOM validation, Dataline enablement, ECNs, and CTO/LTO configuration readiness
- Maintain project documentation and MS Teams repositories to ensure accuracy and completeness
- Set up regular project management BMS meetings (e.g., ODT) and specific sessions to review status, identify issues, drive resolution, and ensure alignment
- Manage sustaining change processes, including PCRs (second-source validation, new SBB introduction, FW updates, new supplier introduction, EOL, new configurations) and PCNs (coordination, submission, and cross-functional voting)
- Collaborate with Engineering, Quality, Development, Fulfillment, and other stakeholders to resolve quality issues through closure
- Track key program KPIs, including customer/supplier NRE payment status and time-to-delivery metrics
- Conduct Lessons Learned sessions to support continuous improvement in program and process execution
Skills
- This is an individual contributor role requiring senior-level program management, account management, and operational expertise
- The candidate must be able to communicate comfortably with senior business leadership (Director, Executive Director, VP) and demonstrate strong critical thinking, structured problem-solving, and the ability to work “in the customer's shoes” and “outside the box” to resolve issues in a deadline-driven environment
- * 10+ years of customer-facing project/program or account program management experience
- * Strong experience in customer engagement, strategic account/program ownership, and executive communication
- * Proven RFQ/RFP/RFx, bidding, proposal, pricing, and new business opportunity support experience
- * Experienced in QBR/QTR, customer scorecards, account reviews, escalations, and action tracking
- * Strong business acumen with understanding of pipeline, revenue opportunities, contracts, and customer priorities
- * CSP, hyperscaler, data center, OEM/ODM, or technology industry experience preferred
Company Overview
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