Note: The job is a remote job and is open to candidates in USA. Commerce is a company that empowers businesses to innovate and thrive with their AI-driven commerce ecosystem. They are seeking an Enterprise Training Manager, Technical Content to own and maintain product and developer learning content while delivering personalized training for various stakeholders.
Responsibilities
- Serve as a key contributor to the creation, maintenance, and ongoing updates of Commerce product training and technical learning content, ensuring accuracy and relevance with each platform release
- Partner closely with Product, Engineering, and Professional Services to translate platform changes into accurate, engaging, and up-to-date learning content across all course formats
- Produce product and developer-focused video content — including scripting, narration, and screen recordings — covering new feature releases, commonly asked questions, and key platform capabilities to support the broader developer ecosystem
- Continuously discover and implement new learning techniques and adult learning best practices to maximize engagement and instructional effectiveness
- Leverage AI tools and emerging technologies to accelerate content creation, improve efficiency, and enhance the learner experience
- Deliver customized virtual and in-person training for enterprise merchants, agency partners, and internal teams as needed
- Conduct detailed scoping calls with merchants and partners to understand business objectives and functional requirements, and provide expert recommendations on personalized training needs
- Establish and maintain strong working relationships with key stakeholders, including Product, Engineering, Professional Services, Account Management, and Marketing
- Work with external stakeholders, including client partners, project managers, developers, technical partners, and executives in enterprise organizations
- Manage training action plans and coordinate scheduling and administration of learning sessions before, during, and after delivery
- Develop and maintain a thorough understanding of Commerce platform features, the third-party ecosystem, and competitive differentiators
Skills
- 3–5 years of combined experience in the technology industry with a focus on technical writing, instructional design, product training, developer education, or similar roles
- Working knowledge of GitHub and local development practices; able to run and modify a site locally using popular frameworks like Next.js or Nuxt.js
- Experience with ecommerce tools and applications, including SaaS and open source storefronts, headless implementations, POS, PIM, OMS, ERP, and payment gateways
- Solid technical foundation: comfortable with APIs and able to run API requests given API docs or a Postman library; familiar with front-end development tools and at ease with HTML/CSS/JS
- Exceptional verbal and written communication skills; able to explain complex technical topics clearly to audiences of all experience levels
- Proactive, transparent communicator who is mindful of stakeholder needs across global, matrixed organizations
- Strong organizational skills with the ability to manage multiple content projects independently in a fast-paced, ambiguous, and rapidly changing environment
- Comfortable learning new technologies quickly and asking for help from others; a natural collaborator and knowledge-sharer
Company Overview