Note: The job is a remote job and is open to candidates in USA. Watts Water Technologies is committed to providing safe, clean water for the world. The Technical Support Specialist will provide expert product knowledge, technical troubleshooting, and commercial solutions to business-to-business customers, ensuring prompt resolution of issues and assisting with equipment setup.
Responsibilities
- Provide troubleshooting support for conditioning and filtration products across multiple sales channels
- Ensure accurate and prompt resolution of issues by phone and email, escalating concerns internally
- Assist customers with the installation and setup of residential and commercial equipment
- Enter customer orders, process warranty replacements, and provide post-sales order management support
- Use CRM and other software tools to document and manage customer needs and concerns
- Be a subject matter expert, offering product recommendations and support to both internal and external customers
- Collaborate with customer service and technical support teams within Watts
- Participate in continuous improvement initiatives to enhance products and processes
- Maintain knowledge of factory processes, tools, materials, and equipment
- Model Watts' commitment to quality and customer focus while fulfilling your role as a functional team member
- Demonstrate respect for coworkers and uphold Watts' business philosophy
Skills
- Technical and mechanical experience in resolving product performance issues
- Commitment to Watts' values of integrity, accountability, continuous improvement and innovation, and transparency
- Punctuality and dependability
- Ability to be flexible and adapt to changing work priorities and stressful conditions
- Adherence to all personnel policies, procedures, and standards of process as implemented by Watts
- Maintain productive and collaborative relationships with other Watts employees
- Demonstrate behaviors aligned with Watts values: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action
- An associate degree or higher is preferred
- Experience with residential and commercial water filtration and conditioning systems is preferred
- Master Water Specialist certification is highly desirable
Benefits
- Comprehensive medical and dental coverage, retirement benefits
- Family building benefits, including paid maternity/paternity leave
- 10 paid holidays and Paid Time Off
- Continued professional development opportunities and educational reimbursement
- Additional perks such as fitness reimbursements and employee discount programs
- Benefits apply only to permanent roles and do not apply to internship roles
- Learn more about our benefit offerings here:
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