Note: The job is a remote job and is open to candidates in USA. BetterHelp is on a mission to make mental health care more accessible to everyone. As the Senior Manager of Clinical Psychiatric Operations, you will lead the Psychiatry Practice Management team, ensuring quality, safety, and compliance in psychiatric care delivery while leveraging technology to improve access.
Responsibilities
- Lead a team who conducts audits and reviews of provider activity and clinical documentation as needed
- Lead psychiatric quality assurance initiatives and support investigations involving provider performance, prescribing concerns, documentation quality, and regulatory compliance
- Help your team provide actionable, constructive, and clinically informed feedback to psychiatric providers
- Partner closely with Legal, Compliance, Credentialing, and Patient Safety teams to ensure adherence to applicable regulations and professional standards
- Stay current on evolving telehealth, prescribing, and psychiatric practice regulations and communicate relevant changes throughout the organization
- Develop strong relationships with providers to improve engagement, satisfaction, retention, and platform success
- Identify trends impacting psychiatric providers and recommend operational improvements
- Directly manage and develop Psychiatry Operations team members, including Clinical Operations Managers, Quality Assurance Specialists, and Psychiatry Support Specialists
- Establish team priorities, workflows, performance expectations, and operational goals
- Coach and mentor team members through complex clinical and operational scenarios
- Foster a culture of accountability, collaboration, innovation, and continuous improvement
- Support workforce planning, hiring, onboarding, and development as the Psychiatry Operations function scales
- Monitor key performance indicators, quality metrics, provider engagement data, and operational trends to identify opportunities for improvement
- Use data-driven decision making to optimize provider experience, member outcomes, and operational efficiency
- Lead or contribute to strategic initiatives involving psychiatric care delivery, provider support, quality assurance, and risk mitigation
- Help develop scalable operational processes to support future growth and expansion of psychiatric offerings
- Serve as a clinical subject matter expert for psychiatric care delivery and medication management workflows. Partner with Associate Medical Director for thought-partnership
- Collaborate with Product, Engineering, AI, and Clinical Operations stakeholders to identify opportunities for platform enhancements
- Provide clinical guidance on new products, tools, workflows, and technology initiatives impacting psychiatric providers and members
- Support implementation and adoption of new technologies, including AI-enabled workflows and quality initiatives
- Collaborate with Marketing, Communications, and Public Relations teams as needed
- Participate in provider-facing webinars, training events, educational content, and media opportunities
- Represent BetterHelp's commitment to safe, ethical, and accessible psychiatric care
- Maintain a small caseload of psychiatric clients on the platform (approx 2-3 clinical hours per week) to understand the lived experience of our providers
- Support insurance and payer-related quality initiatives as BetterHelp expands its healthcare offerings
Skills
- Active, unrestricted Psychiatric Mental Health Nurse Practitioner (PMHNP) license in good standing
- Minimum 5 years of post-licensure clinical experience providing psychiatric assessment, diagnosis, and medication management
- Demonstrated leadership, supervisory, or management experience
- Strong understanding of psychiatric prescribing practices, risk assessment, documentation standards, and clinical quality management
- Experience investigating or resolving complex clinical, quality, compliance, or provider performance concerns
- Strong analytical and problem-solving skills with the ability to make data-informed decisions
- Excellent written, verbal, and presentation skills
- Ability to effectively collaborate with clinical, operational, legal, product, and executive stakeholders
- Comfortable working in a fast-paced, high-growth technology environment
- Demonstrated ability to manage competing priorities and drive projects to completion
- Passion for improving access to high-quality mental healthcare through innovation and technology
- Ideally located or licensed in AL, GA, IN, MO, MS, NC, OH, TN, TX
- Experience delivering psychiatric services via telehealth preferred
- Experience supporting or supervising other psychiatric providers
- Experience in healthcare operations, quality assurance, utilization management, or clinical leadership roles
- Experience working with large provider networks or digital health organizations
- Familiarity with state and federal telehealth and prescribing regulations
- Experience supporting AI-enabled healthcare initiatives or healthcare technology products
- Previous experience with UpLift or other similar virtual care platforms
Benefits
- Remote work with regular in-person bonding experiences sponsored by the company
- Holistic perks program (including free therapy, employee wellness, and more)
- Excellent health, dental, and vision coverage
- 401k benefits with employer matching contribution
- Any piece of hardware or software that will make you happy and productive
- An awesome community of co-workers
- Eligible for a performance bonus
- Teladoc Health Benefits 2026
- Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel
- Employees are asked to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships
Company Overview