Note: The job is a remote job and is open to candidates in USA. GoDaddy is hiring a Technical Support and Sales Rep to respond to inbound customer inquiries with expert advice, troubleshooting, and tailored solutions. The role combines technical support across phone, email, and chat with product recommendations and sales to help customers grow their businesses.
Responsibilities
- Handle a high volume of inbound calls by actively listening to customers, understanding their requirements, troubleshooting technical issues, and recommending appropriate solutions
- Carefully guide customers through their first steps in the online world, identifying from our great product range the solutions that will help them grow their business; everything from a new domain to our fantastic website design product
- Develop and maintain a comprehensive and current understanding of products, services, prices and promotions, as a basis for identifying customer value and potential sales
- Communicate with confidence, understanding and conviction, aiming to build rapport and sell company products and services that satisfy known customer needs
- Balance your drive and motivation in meeting the essential needs of customers and achieving your individual targets - and in the process, increase your earnings potential
- Respond to technical inquiries from customers through various channels (phone, email, chat)
- Meet metrics that could include but are not limited to Availability, Net Promoter Score, and New Sales Per Day
- Flex with customer demand, by seamlessly pivoting to support outbound sales efforts when needed
Skills
- A high school diploma, GED, or equivalent work experience
- 2+ years' sales experience with a proven record of understanding customer needs
- 2+ years' experience in a commission, bonus, and/or metrics-driven environment
- Solid understanding of internet, email, and hosting technology; experience with productivity tools (e.g., Office 365, G-Suite) and online business environments is advantageous
- Experience owning and/or operating a small and/or midsize business (SMB)
Benefits
- Opportunity to earn additional income through the variable incentive plan
- Generous time off
- Parental and wellness leave
- Healthcare
- Retirement savings program
- Medical, dental, and vision insurance
- 401(k)-retirement plan
- Paid sick time
- Paid vacation and personal time off
- Paid parental leave
- Life insurance
- Short- and long-term disability
- AD&D insurance
- Mental health or EAP programs
- Remote or hybrid work options
- Paid holidays
- Paid Wellness days
- Tuition assistance
- Adoption, surrogacy, and fertility benefits
- Dependent daycare and backup care benefits
- Employee stock purchase plan
- Financial education and advice
- Employee Resource Groups
- Support for learning and growth
Company Overview
Company H1B Sponsorship