Note: The job is a remote job and is open to candidates in USA. ScriptPro develops and supports robotics and technology solutions for the pharmacy industry. The Technical Support Analyst provides remote customer support, troubleshoots ScriptPro systems and peripherals, manages service requests, and assists with support or research projects.
Responsibilities
- Analyze, troubleshoot, maintain, and repair ScriptPro systems, hardware, and computer peripherals
- Maintain, upgrade, or replace software systems and provide hardware support
- Support and maintain user account information including rights, security, and systems groups
- Maintain progressive knowledge of ScriptPro systems
- Perform other duties as assigned
Skills
- • Requires a minimum of an Associate's degree in an engineering or technology related field or a Bachelor's degree or equivalent, or 2 years of related experience
- • Basic Windows OS Knowledge (XP/7/10/11)
- • Requires working knowledge of desktop and peripheral troubleshooting
- • Problem solving and analytical skills
- • Positive attitude, drive and tenacity
- • Excellent customer service skills
- • Excellent written and verbal communication skills
- • Ability to multitask with varying priorities and attention to detail
- • All candidates must possess a valid driver's license and be willing to travel by air for work-related duties if located outside the area
- • Must have high-speed reliable internet access with a hard-wired connection
- • Must have a distraction free home office workspace
- • Must be willing to participate in video virtual meetings (camera on)
- Requires routine use of standard equipment and extended computer use. Candidates must be able to sit, use hands and fingers, and occasionally lift, squat, stoop, bend, and reach. Problem-solving, practical learning, and instruction interpretation skills are essential
- The company does not offer visa sponsorships, and all applicants must have legal authorization to work in the United States
- • Preferred familiarity with a ticketing or service desk software application and SLA driven resolution times
- • Knowledge of ScriptPro systems
- • Experience in pharmacy
Benefits
- This is a remote work from home position regardless of location.
- Required 3 week onsite training at our headquarters in Mission, KS.
- Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability
- 24/7 on campus Gym
- Vitality Wellness Program that helps lower your premium costs
- Paid Time Off (PTO, Maternity, Paternity, Adoption Leave)
- Nine (9) paid holidays
- Paid volunteer hours
- Employee Assistance Program
- Company-sponsored events and team-building activities
- 401(k) Retirement Plan with company match
- Financial investment services
- Employee discounts on products and services
Company Overview