Note: The job is a remote job and is open to candidates in USA. ELLKAY provides healthcare data management, interoperability, and connectivity solutions for healthcare organizations. The Technical Support Analyst will support and maintain Epic and external-system interfaces, troubleshoot data and interface issues, monitor integration systems, manage support tickets, and coordinate escalations and enhancements.
Responsibilities
- Support interfaces between Epic and external systems (labs, billing, HIEs, vendors), from within both ELLKAY’s integration engine and Epic Bridges
- Triage, prioritize, and resolve support tickets in a timely manner
- Participate in on-call rotation and provide after-hours support as needed
- Escalate complex issues to development, infrastructure, or vendor teams
- Analyze message failures, data discrepancies, and interface errors
- Available to actively monitor work queue for proper severity process
- Collaborate with cross-functional teams to implement fixes and enhancements
- Perform routine health checks on interfaces and integration engines
- Maintain logs, alerts, and monitoring dashboards to ensure system reliability
- Support system upgrades, patches, and ongoing maintenance activities
- Demonstrate strong functional understanding of client workflows and ensure solutions align with business and clinical goals
Skills
- Epic Bridges Certification
- 2+ years of project management experience, including tracking and planning projects
- Strong knowledge of HL7, Epic Bridges, and EHR/PM interoperability
- Excellent communication, organizational, and problem-solving skills
- Ability to manage competing priorities in a fast-paced environment
- Participate in on-call rotations, supporting critical production incidents and ensuring rapid resolution
- 2+ years of experience in a hospital environment preferred
Benefits
- Medical, Dental, and Vision benefits
- Employer-paid Life and LTD
- 401k w/ matching – once eligibility is met
- Work/life balance
- Paid Volunteer Program
- Flexible working hours
- Generous FTO
- Remote work options
- Employee Discounts
- Parental Leave
- Gym membership / Exercise class stipends
- Professional growth within
- On site in HQ Free daily lunches
- Hybrid workplace, offering employees flexibility in how they structure their time between in-office and remote work
- For those who do not live within 40 miles of one of our offices, we are open to considering remote work for candidates whose skills and experience strongly align with the role
- We understand the importance of flexibility and are open to remote work for specific positions and specialized skill sets
Company Overview